Cultural Care - Host Family

Signum International AG

About this app

Open the door to an au pair with the host family app! You can now complete your profile and match with au pairs right from your phone.

It’s never been easier to welcome your newest family member! Our app will guide you through each step of the hosting process and make the journey from creating your profile to welcoming your au pair as seamless as possible.

App features:
- Complete your host family profile
- Match & chat with potential au pairs
- Schedule flights for your au pair
- Make program payments & view receipts
- Contact our support team
- & more!

As the largest au pair agency in the country with over 30 years of experience, Cultural Care Au Pair has placed thousands of au pairs in the homes of American host families, creating memories and cross-cultural connections that last a lifetime.

Why Cultural Care?
- Largest amount of screened au pairs
- Year-round program & matching support
- Extensive au pair training & preparation
- Official program sponsorship by the U.S. Department of State
- A commitment to our mission of helping create global families

Download the app and embrace a unique form of flexible childcare you can trust like family.

Ratings and reviews

Whoever came up with the genius idea of never releasing or testing a beta and shoving all customers into a buggy, poorly supported app while also removing the website as a backup should be immediately fired. There are not enough terrible things I can say about this app without summarizing the effect it has had on confusing, frustrating and in some cases stressing out their customers. I cannot figure out what we are paying for or who thought this app was an "upgrade" in support. Clear downgrade.

The new app, which has essentially replaced the CC website as a web app, is frustrating to say the least. Not sure the reason the updated, but from a user experience perspective, it is poorly implemented. Updating profile information is very slow...there appears to be a poorly configured back-end, and simple search tools such as filters are not consistent or explained (in some cases selecting a "filter" expands the candidate pool, and with other fields it restricts the candidate pool.

The new app's business rules yield broken search results and limited visibility into available au pairs. Videos and pictures are slow to load and text fields lack basic functionality like autocorrect and copy+paste. Meaningful filters such as rematch status were removed. Host fam data was lost during data migration due to new character limits on fields. Personality test required for usage renders meaningless data. App massively hinders au pair + host fam ability to match.

What’s new

We are continuously making updates to make your experience better. Please update to the latest version which includes improvements to the matching process, chat functionality, event reminders, and overall app experience.