AT&T Secure Family® parent app

AT&T Services, Inc.

In-app purchases

About this app

AT&T Secure Family ® is a device locator & parental control app to help parents or guardians protect their family members by offering real-time device location tracking with safety alerts, screen time control, content blocker, website & app usage tracker, and ability to find a lost phone. Secure Family is available for all families, no matter which mobile provider you use. Take your family’s safety to the next level.

KEEP TRACK OF YOUR FAMILY’S DEVICES
* Locate devices in real-time on the family map and view location history
* Get location alerts when your family member’s device enters or leaves a saved safety area, such as school or home
* Set scheduled alerts on your family member’s device location. Are they home from school at 3PM?
* Use breadcrumb map as a location tracker to know where your family member’s device was during the day
* Get notified when a family member’s device has arrived at a destination with check in notifications

CONTROL YOUR CHILD’S SCREEN TIME & BLOCK CONTENT
* Parental controls to block apps and website content with age range filters
* Block internet access instantly
* Set time limits for access to your child’s favorite apps to control screen time
* Track web and app usage on child devices

FAMILY SAFETY AND REWARDS
* Help children develop good digital habits by encouraging them to track their app usage
* Give your child extra screen time as a reward for good behavior
* Family Members can send an emergency alert to everyone with the press of a button
* Support your child’s digital journey with expert-created content designed to promote safe online habits
* Dual parent or guardian admin feature supports co-parenting needs

Legal Disclaimers
The AT&T Secure Family service is free for the first 30 days. After the first 30 days, you will be automatically billed $7.99 each month (includes support for up to 10 family members and up to 30 devices in total). Service auto renews every 30 days unless cancelled.  To use the AT&T Secure Family service, you must download two Apps: the AT&T Secure Family App (adults, parents or guardians) and the AT&T Secure Family Companion App (family member). Visit att.com/securefamily for details.

Install the Companion App on your child’s device and pair it with the Parent App on your device. Pairing is required to access all features. Only authorized app users have permission to use the App to locate a family member’s device. AT&T Secure Family uses the Google Accessibility API as an optional component to the parental controls function, and when enabled by the parent, helps to prevent removal of the Secure Family Companion App to prevent disablement of parental control functions by the child.

Note: Continued use of GPS running in the background can reduce battery life. Availability, timeliness, or accuracy of location is not guaranteed. Coverage not available in all areas.

There is a compatibility conflict that can prevent the addition of AT&T Secure Family Companion App to your child’s companion device if you have AT&T ActiveArmor Advanced Mobile Security running on the same companion device.  If you wish to continue with the purchase, you must downgrade to the FREE version of AT&T ActiveArmor Mobile Security on the companion device before adding AT&T Secure Family Companion App.

AT&T Secure Family FAQs: https://att.com/securefamilyguides

The collection, use, and disclosure of any personal information through this application is governed by AT&T's Privacy Policy found at: att.com/privacypolicy and the App’s End User License Agreement found at att.com/legal/terms.secureFamilyEULA.html.

* AT&T Postpaid Wireless customers:
View, modify or cancel service anytime within the Secure Family app.
AT&T does not provide credits or refunds for partial months.

* AT&T PREPAID wireless customers and all other mobile networks billed by Google Play Store:
See Google’s polices regarding cancellation in the Google Play Store at https://support.google.com/googleplay/answer/7018481

Ratings and reviews

The update is extremely frustrating. There was no notification that an update was happening and when we needed to track a kid, it wouldn't work because everyone needed an update. Additionally, I have nonstop location search updates on my phone. If I turn off notifications for the app, I won't get any notices. The location search should be a background function. Long time user of the app, but very frustrated with this update roll out. Considering abandoning the app.

The new update is horrible. Even though I wouldn't have exact location with the previous version it always with a range I had a general idea where my kids were at. Now one child's phone won't track at all (even though we have uninstalled and reinstalled the app multiple times) the other child's phone tells me they are active as soon as they pick up their phone. Both phones are set up exactly the same. Really frustrating for teenage drivers.

The last version was so much better. This one doesn't shows me where a kid is at; only a mile or so/or more radius and that's not helpful. Previous app showed buildings, addresses, more streets - like Google map. Don't like this at all. Funny, the marketing said "you asked for upgrades, we have them". Nope, it's a downgrade to 80s computer app green font. Ugh.

What’s new

Performance improvements and bug fixes to continue to give you peace of mind!