
Elizabeth Ryan
WATCH OUT! My order was incorrect. BK responded they took care of it, but they did not. They issued "crowns" in the amount that is less than the item was worth. I was directed to terms and conditions saying they won't issue refunds in any scenario and response is at their discretion. So basically they stole my money by charging me for something they didn't provide and then refusing to refund the money or provide the equivalent credit. The app works great until your order is wrong!!!
3 people found this review helpful

Shannon B
They have good digital coupons, but they messed up our order the first time I placed one. It was missing 2 items and support will only give us a coupon, not a refund (which would be less for them than the coupon). We weren't going to use the app again, so it's disappointing. You also have to email customer support and only have AI chat available. I wish it were easier to talk to an actual person. Enough with the A.I.
33 people found this review helpful

Jon Woodbury
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It's really taken a dive lately. It sends me notifications for specials that aren't in the app and have no information on how to make good on it. Nobody at the restaurants seems to know what I'm talking about. The app has gotten more complicated to use at restaurants so I've gone from using it multiple times a week to using it may be 3 or 4 times a year.
12 people found this review helpful