Alex Friedberg
- Flag inappropriate
- Show review history
It works but it's basically the same as the website and doesn't support Google wallet for some crazy bizarre reason. If you import the "export" photo into Wallet it will recognize it as a boarding pass but will remove the pre-check logo. Which we all know is incredibly important to TSA agents. Edit: I will accept the explanation given as a sufficient excuse. "Officially" Korea doesn't have Google wallet yet, still annoying though.
KOREAN AIR LINES.CO., LTD.
April 18, 2024
Thank you for using our app. Google wallet is currently not available in Korea and Korean Air boarding pass in Google wallet is not in service officially. Therefore, even if the image import feature somehow works, we recommend using live boarding passes in Korean Air My app instead. We appreciate your understanding.
Matt Rodrigues
The worst airline app I've ever used. Trying to check the seat map? Impossible. Trying to check in? Will ask you to log in multiple times and fail. Want to change seats? Impossible. Want to upgrade? Impossible. Would give -1000 stars if I could.
2 people found this review helpful
KOREAN AIR LINES.CO., LTD.
March 27, 2024
We apologize for the inconvenience caused due to a temporary error during the check-in process. It seems that additional verification was required since the frequent flyer number of other airline was entered in your booking. And to upgrade your ticket, you should cancel check-in first. We will try our best to serve you better next time.
HOANG NGO
- Flag inappropriate
- Show review history
My bank card was charged but the app said there is error so there is no ticket. The live agent was not helpful, asking me to pay again. The bank said the money is already transfer to korean air.
KOREAN AIR LINES.CO., LTD.
April 15, 2024
We apologize for the inconvenience. Could you please give us some more details(credit card approval number, amount charged, timestamp etc. ) via our e-mail(appmaster@koreanair.com) for our investigation? Thank you for flying Korean Air and we'll do our best for stabler service.