My BT

BT Group PLC

About this app

My BT is the easiest way to check your recent usage, view and pay your bills, get help when you need it and much more.

With a few taps you can see how much you’re using on your BT landline, broadband, TV and mobile, check your current broadband status and pay your bills quickly and easily.

You’ll need your BT ID to log in – but after that you can use a 4-digit PIN or fingerprint ID for quick access when you need it.

Forgotten your log-in details? Go to https://www.bt.com/forgotmybtid
BT Help | Get support with BT products and services
BT Help is the place to come for support with all your BT products and services. From speeding up your internet connection to managing your account and billing.

Ratings and reviews

Only slightly more use than a chocolate fireguard. As mentioned the wifi test is very hit and miss in actually working and when it does the results rarely reflect reality. The trouble shooter redirects me to my account's broadband offer for halo 3 (I entered a 2 year contract for FTTP a month ago). The Engineer speed test seems permanenlty broken . The app requires me to set a pin to get in but then promptly forgets I've set a pin and asks me to set one again.

Hopeless. I used this app to frequently check my mobile usage when abroad and to see my home telephone bill. Now they have locked me out of my account altogether for some reason. I can see nothing. Used another account to change login details and get authorisation, still can't use the app, keeps saying something went wrong so I have no way of checking anything to do with my BT account. All seems to have gone pear shaped since the change over to digital voice which is hopeless too. Reported!

Broadband speed is less than 30mb but your app shows it to be over 70mb. It's been like this for weeks. As soon as someone starts to use a computer the TV becomes pixilated and stops. 6 months later and it's still a problem and much worse. Impossible to work from home! Called two weeks ago and I was told 6 days by later by text that it was fixed, sadly it's still more fuxed than fixed. What the hell has happend to BT. Next call will be the last!