Sydney Health

Elevance Health, Inc.

About this app

Use the Sydney_SM Health app to find care, share your digital ID card, and check your claims. You can understand your benefits, improve your health, and save money. Easily manage your benefits at your fingertips whenever you need them with your personalized health and wellness information all in one place.

• Digital ID card – Your digital ID works like a paper ID, enabling you to always have access to your current ID and easily share it with your care team in person or by email.
• Chat – Use our 24/7 chat to find what you are looking for, or find more in-depth answers by chatting with a Member Services representative.
• Plan details – Understand your share of the costs, including your deductible and copay. Find out what’s covered and check your claims.
• Find care – Search for care when and where you need it. Locate doctors, labs, hospitals, and other healthcare professionals in your plan’s network. See your estimated costs before you receive care.
• View claims – Easily track your claims including the status and your costs.
• Virtual care – Routine care, prescription refills, and urgent care right from your app, whenever it works for you.
• Refill your prescriptions – You can set up automatic refills and reminders for your medications.

Download Sydney Health to your device today.

In addition to using a telehealth service, you can receive in-person or virtual care from your own doctor or another healthcare professional in your plan’s network. If you receive care from a doctor or healthcare professional not in your plan’s network, your share of the costs may be higher. You may also receive a bill for any charges not covered by your health plan. Sydney Health is not a medical device and is not intended to diagnose, treat, or cure any medical condition. Sydney Health is Sydney Health is offered through an arrangement with Carelon Digital Platforms, Inc., a separate company offering mobile application services on behalf of your health plan. Other virtual care services are offered through an arrangement with LiveHealth Online. Sydney Health is a service mark of Carelon Digital Platforms, Inc., © 2025. Sydney Health options are based on each member’s plan, so some features may not be available to all members.

Ratings and reviews

It's really frustrating to move through this app. I just wanted to see my cost if I needed urgent care and it just buffers for minutes at a time. I do like the chat feature, but I wish I could call a person and not have to leave my number for a call back. That implies that customer service's time is more valuable than mine.

Doesn't work and is ridiculously glitchy. I've been trying to find in-network doctors, and all I get is a white screen that endlessly buffers. I tried using the AI function, and it took me in circles. You call and ask for help when they email you they send a link that doesn't work. I've done all available updates, uninstalled/reinstalled, changed devices and used the desktop version--- it simply doesn't function as it should

The desktop and app keep asking me to install the app. The support teams keep telling me to clear my cache and cookies, and update (done multiple times), but it still doesn't work, yet they keep sending "issue has been resolved" emails. It's been uninstalled, updated, and reinstalled. I've changed my password multiple times. I can't get past the Username page because it is blank. I can’t access my health information.

What’s new

This release includes general improvements and bug fixes to provide you with a better experience.

Don’t forget to rate us! Your feedback helps us make it better.

Please email questions about the Sydney app to [e-mail]