
Jeff Tang
Setup was a pain, app kept crashing. Wiah the "save user ID" box were not automatically checked, since I have multiple user IDs for different organizations. The prompts for entering the 5 million security questions were confusing, apparently you have to hit "close" to go back and enter the answer? But so far the app works as well as you'd expect on the first day of launch.
26 people found this review helpful
Webster Bank N.A.
July 25, 2023
We are very sorry to hear that you didn’t have a great experience with our application – our goal is to provide excellent customer experiences. We have taken your feedback on board, and we will strive to make improvements accordingly.

John Breuer
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App no longer works on my phone. It gives an error message for such a short time that one needs to open the app several times to see a request to check "USB debugging" in settings. My phone does not have this setting and the app gives me no further assistance. My response: I uninstalled and reinstalled the app, same problem. I am unable to deposit checks online.
93 people found this review helpful
Webster Bank N.A.
January 3, 2022
John Breuer, We apologize for any inconvenience, please try updating the application. Also know you can always use online banking: https://www.snb.com/personal-banking/online/ Please don't hesitate to reach out to us here: sterlingsupport@snb.com, but do not share account or SSN numbers.

A Google user
Useless app. Cannot deposit checks, keeps telling the amount detected on the check does not match the amount entered (which is obviously not true). Also very low in functionality, poor design, cannot set up a pin like other bank apps do, have to enter password every time, which eventually forces you to start using weak password. You will not lose anything if you choose to go without it.
75 people found this review helpful