Very convenient, and an excellent interface. The digital keys can be handy, but are sometimes a bit of a nuisance since you have to wait for the app to boot and for the key to load while you're standing at the door to your room. Having a physical key is frequently quicker but you don't have to worry about losing your physical key with the digital version. It would be nice if you could rate your stay after your reservation.
Rubbish. It's impossible to sign up for offers through the app because the submit button doesn't work, so end up having to go to website on my laptop instead. Totally pointless. The IHG app operates much more effectively!
Signing up on the app does not give you a Hilton Member Number via email. So I now have to contact the customer service to find out my number. Useless!
Easy to use and well designed. Log in with my fingerprints is a fantastic feature. The airlines need to take some lessons from this app. My only complaint is there is no digital check out. Update November 2017: The app is completely broken on WiFi. When I turn off WiFi everything works normally. As of 1-21-2018 still completely broken on WiFi. This is inexcusable. Dropping to 1 star for being broken.
Downloaded it just for the digital key. It said activated and to see front desk. I go to the front desk the woman has no idea what digital key means and says that only 1 of our 2 rooms come up with it and that we can't use it. Deleting this app waste of time.
The electronic key didn't work unless you check in through the app, which I hate doing . As a Diamond I get a better room leaving it to the staff. Otherwise great app
• The Hilton Honors Meter has a sharp new look.
• Some users had trouble with Digital Key on Android 8.1. We’ve fixed this.
• We fixed an issue that caused some cancelled stays to continue to appear as upcoming stays.
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