
Samantha Whisenhunt (Sammi Jo Scott)
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Edited: App just needed to be uninstalled and reinstalled. That fixed the problem immediately. Review back up to 5 Stars. Thank you HEB!....... I Used to be a wonderful app, but now it makes me login EVERY.SINGLE.TIME I open the app. I can understand the security of making me login once a day but if I just placed an order 10 minutes ago, close the app and reopen it, I have to login. That's a bit extreme. Please fix!
18 people found this review helpful
We're sorry you're having trouble with the My H-E-B app, Samantha. To further assist, please feel free to reach us at 1-855-803-0611 (Monday - Sunday, 8 am - 8 pm CST). Our Partners would be happy to look into this.

B P
Must manually log in to check prescriptions, as the fingerprint no longer works. No place to change this either. Have to "allow access to my account name, email, and phone number" each time I log in. Will not save in the app for some reason. Recommend making the app work like 99% of all other apps. Quick login with the method I choose (manual, fingerprint, pin, etc). And stop asking me to approve access I've approved countless times.
14 people found this review helpful
Thanks for the review, Blake. We are always working to make the app better for our customers and will be sure to share your feedback with our Partners.

Bri
Yall need a way for people to connect a card to their account so it automatically applies coupons. Also its crazy I have to clip coupons in an account I have to login to use. Just apply all of them that are relevant to what im buying. And a way to scan receipts in app for credit when your cashiers distract you chatting and you forget to tell your staff you have the app to scan for coupons. Missed out on over 20 of savings but I live far and am too busy to make another trip any time soon. Sucks.
Thank you for your feedback. We appreciate hearing from our customers about what we could do better. We will be sure to share your feedback with our Partners.