Alberta Blue Cross®—member app

Alberta Blue Cross

About this app

Get paid faster and avoid delay with all you need to access your benefits in one place. With the Alberta Blue Cross® app 100 per cent of health claims can be submitted online, saving you time and money. Simply sign in using fingerprint or facial recognition to take full advantage of being an Alberta Blue Cross® member today.
The app offers several convenient features such as
• your ID card—making it nearly impossible to forget at home,
• online claims submission—in most cases payment is available next business day,
• real-time claims history—find out if a claim has been processed with direct deposit date,
• cancel or modify a claim—quickly make changes without phoning or waiting on hold,
• upload receipts—take a photo of your receipt and upload,
• benefit lookup—whether it is for prescription drug, health or dental, you can look up eligibility, how much of a benefit has been used and see when your next full-maximum is available,
• direct-bill provider lookup—through google maps, find providers near you who direct-bill,
• Balance®—your online wellness platform,
• direct deposit—sign up or update your banking information and stop waiting for cheques in the mail,
• premium payment—avoid disruption by changing your payment dates or frequency and make your payments online,
• personal information updates—prevent errors and easily update your email, address or phone number, and
• documents and resources—view your account balance, letters, bills and tax receipts.
With all of this and more, we hope you will give the Alberta Blue Cross app a try.
Are you having any trouble? Please contact us at [e-mail].

Ratings and reviews

Works ok - few small quibbles. The title of the app for whatever reason makes it hard to search for (Alberta, blue and cross all don't find it). Interface is a bit more menu diving than the SK version. Also you can't scroll up in the benefits guide (it closes the guide).

The only thing that is simple about this app is seeing my card and plan number. Haven't been able to finish submitting any claims or claims anything on health spending. keeps giving me errors. it is not as simple as it claims to be.

this app logs you out if you try to upload a photo. or do anything else. resulting in having to completely restart the process of making a claim. I understand the safety concern of logging someone out if they leave the app, but at least remember where they were and do a little "continue where you left off?"

What’s new

We have heard your feedback and member app has been updated to include bug fixes and feature improvements so you can continue to enjoy an effortless benefits experience. Tell us if you like the latest version or what you would like to see next at [e-mail].