
A Google user
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Works good for buses for me. You can prebuy many bus tickets; they save on your phone and don't expire. But not lightrail, those are 1 week max. Also lightrail doesn't take certain cards. Payment option just doesn't show up. Possibly confusing. Probably bad if you lose phone service before activating ticket, which can happen underground. When you first open app in the morning it wants to redownload tickets for some reason. Doesn't seem to react until app is again opened.
4 people found this review helpful
Bytemark, Inc.
May 18, 2020
Dear User,
We understand this can be frustrating. We are working towards making this better. We would appreciate it if you could send us the details at support@bytemark.co. Thank you for your great feedback.

Dave Hanson
Signed up using an email address. The system creates a Transit Go account, but it doesn't send a verification email. As a result, there's no way to log in. This occurred when using two different email addresses from two different providers. There is nothing in the junk or spam folders. Despite what the app says, you can reset your password, but it still doesn't verify the email address. I gave up and bought paper tickets.
16 people found this review helpful
Bytemark, Inc.
August 4, 2023
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at support@bytemark.co. Thank you.

A Google user
First, I'm really thankful Metro makes this option available - I commute exclusively by bus/bike and it's so handy to have this if I can't find my pass. Unfortunately I can't seem to get a ticket ready in time to present it to the driver as I'm boarding, because it keeps telling me I need to "redownload" my tickets to use them even tho I am connected to data. Shutting off WiFi and closing/re-opening the app seems to resolve it after a few tries, but by then then it's too late.
12 people found this review helpful
Bytemark, Inc.
May 18, 2020
Hello Loryn B.,
We are really sorry for the trouble and we appreciate you bringing this issue to our attention. We will look into this further!