
Alex Gibson
The actual vacuum is great and I love it, but this app has been getting pretty trashy. When I first got it back in July, everything was smooth sailing. But now, after several updates, I find the app has gotten overly clunky and numerous new issues keep popping up. Map doesn't always properly update the bot's location, doesn't stop drying mop function until I manually stop it, app requires me to press buttons numerous times to get them to work. Just stop updating the damn thing, it was fine.
14 people found this review helpful
we sincerely apologize for the inconvenience caused to you. Could you please provide us with your account number and device number? We will notify you as soon as we have any news. We have forwarded it to the development team for processing. If you need further assistance, please feel free to contact us via support@eufy.com.

Sarah M.
The app is constantly creating a new map on top of the other one. It's gotten to the point where the vacuum doesn't know where the base is and "heading home" equals it going in the opposite direction and then getting stuck somewhere. I've un-installed the app several times over the last couple of years that I've had it, and it just seems to get worse with age. To delete the 100 stacked maps, you have to keep deleting until they all finally disappear.
Dear customer, we are sorry that our newly released APP has disappointed you. I have already reported your problem to you, and you can get further help in the following ways: 1. Chat with us in the EufyLife app. 2. Email: support@eufy.com. eufy team.

melk
Great vacuum+mop, buggy app. Devs, please read this! When trying to switch floors, if the vac has a task in its queue (e.g. you finished an Auto cleaning and it's trying to find the base station, but you're not on a floor with the base station), the switch floors operation always fails. You have to start a room cleaning, stop it by clicking on "Auto" and then it will allow you to switch floor maps. Also please allow for a 4th floor map (for the sunken living room people).
Dear customer, we are sorry that our newly released APP has disappointed you. Could you provide more details, such as your eufy account number, so that we can check further? Or you can get further help in the following ways: 1. Chat with us in the EufyLife app. 2. Email: support@eufy.com. eufy team.