
Karen Alaniz
Feedback: Your website is completely annoying to book, it's why I no longer fly with Breeze At checkout, after selecting seats, the pull up menu will not keep the check out to bags button option up, it won't pull up AND STAY to click it- it disappears. This happened previously, about 6 months ago. I thought it had been fixed by now, but it hasn't. Do they not have someone who oversees this? I have no other option than to book other than mobile. shame.
4 people found this review helpful

Ivy Johnson
The airline is fabulous. I love traveling with them. Happy, helpful people, great prices, and clean, comfortable planes. The app, on the other hand, is absolutely the worst app ever in the history of apps. It hardly ever opens, when it does it doesn't remember me, doesn't have my flights, points, or preferences. Nearly anytime I want to do anything, I have to go to the website instead. Sure wish they would fix it.
34 people found this review helpful

Jean M
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I had to cancel a flight and they wouldnt refund the money. Worst of all, the customer service is 100% texting only. I think it is AI agents. So difficult to explain a complicated issue in a text to an AI agent. Yeah, Breeze is cheap, but every time I look, the prices are up. There are better alternatives out there. There are many hidden frustrations, esp the complete lack of a person you can call if any questions. I do NOT recommend!
19 people found this review helpful