
Jon Chantry
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The fax service itself works great. If you ever need to cancel your subscription, it's impossible to do through the app; the cancel confirmation is behind the Back and Menu buttons on a smartphone. Edit: After thinking about it, I've updated my rating. Again, the fax system works great. If I ever have a need to fax documents again, eFax is the service I will turn to. However, imo, it should be just as easy to cancel as it is to subscribe to the service. It is a BIG turn off, if it isn't.
1 person found this review helpful
j2 Cloud
November 16, 2025
Thank you for your feedback, and we apologize for the inconvenience. You can cancel your subscription through the eFax portal, or by chat, phone, or email. We appreciate your comments and will continue working to make the process easier. ^ MQ

A Google user
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Honestly, I was weary after reading terrible reviews. But, after I downloaded the app, it didn't ask for any card info and 'apparently' my fax of 7 pages was sent. If it did send and it was this simple than it deserves 5 stars. I received an email and everything notifying me that the pages were sent. I'm still a little on edge bc every other app I DL'd they ask for my card info or would try and charge my card immediately. This didn't so I'm still a little worried if in fact it did work properly.
10 people found this review helpful
Thank you for the great review. Please email us at socialsupport@efax.com with your fax number so I may confirm your fax was sent and assist you further. ^DH

A Google user
Automatic Billing, No Refunds! I was quite satisfied with this service at first. Free intro and the offer of a free month after. The service works; the 3 faxes I sent went through perfectly fine. But then I forgot about it. After 3 unused months (@$16.95 ea.), I remembered and wanted to cancel. They'd already charged me, so I asked to discontinue the auto billing instead of just ending the service. That is impossible. And they wouldn't provide a refund. Expensive & Dishonest. It's a Scam!!
243 people found this review helpful
This is not the impression we would like you to have! We would like to look into this with you further, if you can send an email with the details to socialsupport@efax.com ^DH