Morasalaty CRM

SAMAA Group

About this app

Morasalaty : A unified platform for all social media channels, always assisting you in the growth, success, and development of your business, customer service, and targeting more customers to increase sales.

E-commerce Services:

1. Order Tracking: Track customer orders through chatbot
2. Abandoned Carts: Interactive messages alerting the customer about abandoned carts, increasing repurchase rates up to 30%.
3. Order Confirmation and Cancellation (Cash on Delivery)
4. Replacement and Refund or order items throw workflow phases
5. Automated Order Data Modification throw chatbot
6. Automated Order Cancellation throw chatbot
7. Order Status Alerts such as (new, processing, ready, out for delivery, etc.).
8. Product Evaluation by Customer throw chatbot
9. Purchase Coupons for Customers
10. Gift Message: Alert customers who have received a gift through a WhatsApp message containing an image or video with the sender's message.
11. Invoice Sending: Sending invoices to customers via WhatsApp without the need for printing or sending a link in a text message.
12. Complaints and Suggestions: Automation of customer complaints and suggestions, documenting all stages.

Medical Sector Services (Hospitals and Medical Centers):

1. Appointment Booking
2. Appointment Reminders and Confirmation/Cancellation
3. Report Services: Request medical reports through WhatsApp without the need to visit the hospital or call customer service.
4. Medical Approvals: Inquiry about approval status, insurance approvals, hospitalization, and updating medical insurance information.
5. Home Care: Easily request home medical services through WhatsApp
6. Marketing Campaigns and Promotion of Doctors and Services

And there are more services for each sector...

What’s new

- Improved app performance and speed
- Fixed minor bugs and crashes