ArriveCAN

CBSA-ASFC

About this app

ArriveCAN still contains Advance CBSA Declaration, which allows you to answer customs and immigration questions up to 72 hours in advance of flying into Canada. It is currently available to international air travellers who enter Canada at selected airports.

By submitting your customs and immigration information in advance, you will spend less time at a primary inspection kiosk (PIK) or eGate when you arrive at the airport. This contributes to shorter line-ups in arrivals halls.

At the border, you will be prompted to scan your travel document at a primary inspection device and confirm your identity. Once your identity has been confirmed, your Advance CBSA Declaration will be retrieved from ArriveCAN for you to review and certify. If changes are required, you can edit and update your declaration prior to certification.

Use of the Advance CBSA Declaration feature of ArriveCAN is entirely optional.

Please refer to the accessibility notice for this app: https://www.canada.ca/en/border-services-agency/services/arrivecan.html#accessibility-notice

This app supports English, French and Spanish (as per your device’s language settings).

For more information: http://www.canada.ca/ArriveCAN

Ratings and reviews

Arrival time setting function is broken. The concept of this app is good, but the basic functions have to work, to make it usable. It asks for arrival time but only lets you choose one, two or three a.m. or p.m.. My flight lands at 4:30 p.m. So given these choices, I'd selected 3:30 p.m. Upon completion it put up a message that said my data would be deleted unless I check in by my stated arrival time. Since the app doesn't let you input the correct arrival time, it's pretty useless.

The app hangs upon saving traveller profiles and you cannot cancel or go back. Need to restart the app and try again. Took 2, 4, 4, and 13 tries (gave up on the last user entry after trying manually, scanning, and adding midway through the declaration process). If other people are experiencing the same issues with adding their profiles, this should be a priority to fix in the app.

Never received verification email to create account. Tried WEB access, too. Canada's system doesn't appear to be working. Will just have to go thru customs manually. What a disappointment.

What's new

- Accessibility improvements
- Bug fixes