min remote
Test your software before you release it! "Cannot pair at this time, please try again later" what an idiotic message. Either it pairs or not! Either way, battery will pair directly with when iding bluetooth setting of phone (so we know bluetooth works, the battery is sending etc.), but wont pair inside the app. I see from other users this is a known issue. I am at a loss to understand how a piece of software is released in this day and age without being properly tested? Dumping BT battery.
25 people found this review helpful
Stanley Black & Decker Inc
June 21, 2021
Hi Min, we have emailed you and would like to assist, please reply to our email. Thank you.
Will Castrejon
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My experience with this app is frustrating. I can't access any of my tools to manage and/or edit names, basically I can't anything. I wasted money on the connectors for nothing. I cant even get into the app itself. It crashes every time I try to get on it. I think it's a waste of time and money, should have just went with milwaukee tools.
1 person found this review helpful
A Google user
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UPDATE. My original rating was one star. I've updated to 5. I had issues originally, but the response from Support was great. Gordon stayed in touch, and kept me in the loop. He asked for info, and I provided. We tried a different phone, running Android 9 which had no issues. It seems my issue is related to my recent upgrade to 10. I just installed the newest version of this app, and it seems to have done the trick, and works great now. Gordon and the rest of the crew get 5 stars as well.
28 people found this review helpful
Stanley Black & Decker Inc
February 10, 2020
Hi Aaron, please contact toolconnectsupport@sbdinc.com for support. We would like to investigate your issue further.