It's a good app, no doubt. Very easy to use, and good customer service. But I have issues with the maximum limit set of only Nigerians in level 3. all other countries don't have limits in level3 except Nigeria. And the minimum amount to buy bitcoin (30k) is a little too high. You all should try and look into. Other than these, great app💯
You've ignored the guy that asked why your exchange rate for those selling bitcoin to you is not clearly stated and also why you refused to put the dollar equivalence of bitcoin since most of our transactions are done in dollars. These are two of the most important points raised here and you have chosen not to respond. Pls fix those issues, we love your service.
Not happy with this app at all, I have been trying to verify my identity for almost five days now with no luck. Trying to contact CSR bit no one has responded to my query till now
Thanks for replying my earlier comment. There's another issue, however. Since the app was renamed Luno, the help menu has been non-functional. I'm unable to open and send tickets and there are simply no help topics or FAQs like there used to be on the old BitX app.
luno, I expected u to be better than bitx. ya minimum transaction amount of 30,000 is outrageous please reduce it to 20,000/15,000 Have not been able to carry out transactions due to that... Thanks
The app is fantastic but I have some issues with it; 1. Poor account security. I open straight to my wallet without any need for a password or pin. This shouldn't be! 2. Show us how much you are buying/selling bitcoin per Naira or dollar. I buy and sell bitcoin through your app like a blind man. Please rectify, that act looks dubious to say the least 3. Add dollar to the send/buy bitcoin transaction page. I would like to buy/send bitcoin in dollars because most of the online marketing are done in dollars and having to convert from dollar to Naira to bitcoin every time is tedious and cumbersome. These are the major loop holes I have observed in the app otherwise it's a great app
In 3.1.0 (2017-02-03)
• Redesigned promotions to make it easier to invite your friends and redeem promo codes
• Redesigned processes for enabling and disabling two-factor authentication
• Last selected trading chart range and type is now remembered
• Bug fixes and performance improvements
Thank you for your feedback so far. If you have any suggestions please visit luno.com/help
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