I like the direction Digicel is going with this app. The downside is that the interface is confusing. Too many things compete for attention. It like every item on the screen wants to be the beyonce of the group. More confusion came after tapping the hamburger menu and seeing those pages which seems to be like when a store ran out of space and just put an item anywhere which became available. My recommendation, simplify the interface, make it more intuitive.
450 people found this review helpful
I hate this app! It might be nice to look at but the functionality is total garbage. Completely unclear on how to pay for a plan. The icon guidance on the app itself contains icons that the app doesn't even have. Online tutorials are the same. Not sure if it has something to do with being in Barbados as opposed to somewhere else, but I would love to pay and activate my cell phone plan in less than half an hour!
335 people found this review helpful
April 8, 2021
Hi Lauren, we apologize for the inconvenience you encountered. In order to activate a plan you can go to Plans & Bundles > Available Bundles > and select one of the bundles available selecting Activate Bundle > Confirm Activate Bundle. There are more plans in the Available Plans section. The plan will activate as long as you have enough credit.
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The new interface is nice, easy on the eyes. Thank you for fixing the flaw in which I was not able to see my data balance like I could with the older version. However, since the last 2 updates the shake to win feature does not work. To answer the developer's questions: 1. I was using WiFi 2. I am using the latest version of the app
291 people found this review helpful
March 19, 2021
Hi, thank you for leaving a review. We will need some additional information in order to resolve your issue. Did you access the app on Mobile Data or WiFi? Are you on the latest version of the app? We await your response.