The app have system defect and technical issue. When customer service is contacted , response was very late and no ownership of their own mistake. Drivers did not even pick me up but said ride was complete and my card was charged. Even refund was not able to do but voucher was given. Driver do not even take the rides if the fares are low. When given feedback, the response was just mere excuses.
I've had a problem with grab bike (win) recently, in Bangkok. I keep getting drivers who are very far away. We need a function to limit the range. There are lots of bikes within a 1k radius...I don't want to get a driver who is far away. I would simply walk. Another issue is that some drivers don't look at the map, so they call, and I'm like yo...look at the map!
The app design is nice and user friendly. A description of how the fares are charged would be nice though. Because the fares doesn't seem to be fixed. For example,Justgrab,where the price should be fixed but sometimes its more than usual.
Dear Grab Malaysia, give us back the grabhitch service so that I can give you 5 stars. I've been travelling 290km on daily basis to work using hitch as a priority mode of transportation. How could you discontinue it? Don't you think it isn't fair for us who travel daily?
The pinpoint location is always wrong and could cause a big issue. I don't know if it is just in our area but it only recognizes the nearest named street which will turn out wrong and very far away. That bug can cause unnecessary charges. Hopefully you could fix that issue soon but other than that it's good
Don't fix what's not broken. The new update is getting worse. Instead of improving the experience, I am now getting frustrated everytime I try to book a car. Bring back the old interface. I can barely see the map with so many things going on in the screen.
This update contains a bunch of code clean-ups for better app performance so you can continue to book Grab rides easily and effortlessly.
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