Can't even get my account code. Would love to use it if I can even get passed that point.
I always don't get to use the promotion most of the time. It will say fully used. Another think I don't like is, drivers take booking while they still have passenger with them. They will indicate 'Dropping of passenger.' They will put that they will arrive in 5 mins but it doesn't happen. and they don't even have the courtesy to inform if they are going to be late. Some drivers are quite rude. when we request nicely if they can take out preferred way, they tell me "Oh u cannot tell us how to go. u can do that only with comfort taxi. We will go our own way" peak period grab charges are a killer! they are double than the usual rate! These are the factors grab needs to see to & improve.
The app and concept in general are good. Easy interface with ability to link payment option. And nice little perks with Grab Rewards but I'm really disappointed in the times quoted. So many times it will quote under 5 minutes and then take 15-20 minutes for the driver to arrive. This happens far too frequently. I've had about 5 times where no drivers in the area would except my fare and although Grab makes up for this by sending a discount, it's disappointing. I find Uber to be a more reliable experience and sometimes much cheaper during "peak" times. Most drivers are good and courteous but the timing is a problem. I also feel like the app favors drivers whims rather than providing a fair system.
The app is good but I wish 1) I could cancel the search anytime I want and not always end up in situation whereby a taxi appears in front of me and I can't cancel the search. (usually end up have to cancel a booked cab) 2) battery drain. I have this battery drain warning on both my android phones... Keep up the good work!
Definitely a must-have app in today's living. Has a client oriented service and support. Security of both the driver and the passengers are backed up by electronic transactions. Fees and travel time are estimated accurately. I just wish they would allow for custom tagging of pickup location.
Can't view history of past trips. Needed to get back to car cleaning place i took my car to, didnt know address, so was difficult for me to book a ride. Recent trip history would help. Also once gave a 2 star rating instead of 5...couldnt reverse...even Grab themselves cant undo this mistake, which i though was very low tech of them.
This update contains a bunch of code clean-ups for better app performance so you can continue to book Grab rides easily and effortlessly.
Ride with Uber for fast, reliable rides that are affordable and available 24/7.