
Annetta Nesler
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Edit: Things have gotten worse. I thought maybe it was my old phone having troubles. Got a new phone, same problems, plus the lag on this app has gotten worse. I am struggling to get it to upload photos, bring up new messages, and click buttons. Please, make this app better! The new update is horrible. Slow loading, chats disapearing and then reappearing, getting notifications,and then not taking me to what was mentioned. The only good change is I can see who has reacted to comments now.
6 people found this review helpful
Planning Center
September 16, 2024
Thank you so much for sharing your experience. We want to learn more about what you are seeing. If you'd like to contact our support team at support@planningcenter.com, we'd be glad to help review this issue. Thank you!

Katie
I really appreciate how there are so many elements in the one app, but the only thing that I think it's missing is a way to search the chats. I know there's a message from a couple months ago with some helpful information, but I'm not sure which group it was from and I can't seem to scroll far enough to find it without spending hours searching, so I end up sending out a new message requesting the info. It would be so helpful to have a keyword search of all my chats.
Planning Center
March 14, 2025
Hi Katie! Thanks for taking the time to leave a review! We'll send your feature request for a keyword search in Chat up to our dev team for consideration. We love hearing what customers would like to see in future updates!

Stacey Sprong
The purpose behind this app is great, but I find it to be cumbersome to use. I am in multiple groups and receive many messages throughout the day. Opening and responding to these messages could be a full time job in and of itself as it takes forever for every step to load. I constantly get a "reconecting' bar across the top of my screen. I usually give up and leave the messages unread because it becomes frustrating.
3 people found this review helpful
Planning Center
February 14, 2025
Stacey,
Thank you for taking the time to leave a review! Our Support Team would love to troubleshoot these issues with you. If you send an email to support@planningcenter.com, we can work together to find a solution!