David Harding
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DO NOT USE FOR BUYING TICKETS - about 50% of the time the ticket does not work and you are forced to pay for a second ticket at the station. It is obvious that a minimum of testing is done on this app as the Traveler conditions have not been updated. They still state that the electronic tickets are not valid for travel and that you have to print a ticket at the station. That is no longer true!
8 people found this review helpful
Alex McKechnie
App will not open properly or keeps crashing, tried uninstall and reinstall but still no luck.
1 person found this review helpful
Renfe Viajeros
August 29, 2024
¡Hola!, puede intentar limpiar los datos de la aplicación de cercanías en ajustes del teléfono por si fuera un problema de actualización o comunicarnos sus incidencias para que podamos revisarlo lo antes posible a través de información de renfe o en el siguiente mail de contacto, infoapps@renfe.es. Gracias por adelantado.
J C
Since update, app no longer opens. Even before then it was a terrible app. Often won't give train times, just "unable to help right now". Major design fail - digital tickets that need a net connection to open them every time (no use at underground stations). Why not download it to the phone? (luckily scanning a screen capture works). Also only 2 or 3 tickets gates in each station have scanners for the QR code with big queues and half the time they don't work. Why not use a contactless system?
14 people found this review helpful