Very good service. Now we don't need to carry change, also getting attractive cash back RIDLR points. But sometimes conductor's Wi-Fi not working and we can not buy ticket or validate our pass. One more thing can BEST start a single bus form Dindoshi depot to Vikhroli depot. As there are no direct bus.
Totally unreliable app after the update. Ticket conductors have all the reason in the world to not use this app. Most of the time wifi is not working. I was charged Rs.2 extra on my BEST bus ticket, and even after sending them hard copy via email they are telling me that transaction was proper. Worst customer support ever. Kept me on hold forever. And replied to my email after a week and that too saying that it was not thier fault. I use to love this app before, but not now.. totally unreliable
App only tells you that your balance is low. Most of the conductors do not put their machine's wifi as they don't get any commission from the sale of mobile tickets. "The money goes directly to the BEST account so we make less money & so we have put off the wifi." The most commute done by me is in Route no. 266 & 234. Both the bus route don't have this facility. So get your infrastructure in place & implementation should be done properly.
Earlier we used to get cashback on Thursday. Now it seems like Ridlr doesn't want to give cashbacks. If we can't get anything by going digital then why to use your app. I don't think this alone but my friends also thinks the same thing and they prefer cash payment instead of using Ridlr. & When taking a ticket with the Ridlr app, it asks for GPS to turn ON. But it doesn't Turn OFF the GPS automatically after the use. Because of this there is drainage of Battery. As I know this, I just turn OFF the GPS manually. But think of those people, who don't know anything about the GPS. Please do something for this'!!
Waste.!! Every time I try using the money from my Amazon pay balance, the money seems to be deducted but the QR code never generates. I and my entire office colleagues would have benefited if this problem would have never occurred..!!!!
Need Exit Updates This app is very convenient. However from past week (12th Jan'18) I am facing serious exit issues at Ghatkopar stn (upper exit machine). There is no error while exiting, but it doesn't get updated on app. Because of it, app does not allow to start new trip during my return journey. And then it can't be proceeded unless you pay the penalty. This issues is repeated 3rd time since past 6 days. Kindly resolve this issues as the same is wasting time (calling customer care) and money. Thanking You.
- We listened to you and now you can search for your BEST bus
- Performance Enhancements