Don't use Uber in Asia. Drivers are quick to confirm your ride then often cancel after you have been waiting. They actually take longer coming to pick you up so that you will cancel on them. Not cool.
ALTHOUGH I'M A ONE OF THE QUITE SATISFIED CUSTOMERS OF YOURS, BUT I'VE BEEM FORCED TO WRITE MY ONE OF THE EXPERIENCE BELOW BECAUSE YOU ARE NOW START IGNORING MY MAILS AND ALSO NO SUPPORT FROM YOUR HELP OPTION IN THE APP... I ACTUALLY DON'T WANT TO SHARE THE EXACT PROBLEM HERE AS I DON'T WANT OTHERS ALSO TO HAVE A BAD REVIEWS BY READING MY EXPERIENCE... THEREFORE I REWUEST YOU TO KINDLY REVERT ON THE APP OR MAIL AND RESOLVE MY QUERY AT THE EARLIEST...
I fought using Uber for so long as I didn't like the big giant organisation taking over everything - but when you are in a different country and want to get around... omigosh the peace of mind it gives you. They've got me
There is no way to leave a feedback for customer service to get back. The app set the wrong pick-up location and I've cancelled it immediately when I saw the app's error, this is even when the driver is 6 mins away. However I was charged a cancellation fee of $6. I've submited the issue but I do not want a credit into my uber account but a straight cancellation and refund.
Drivers are hit or miss. The other day, I bad a driver show up to pick me up in Toronto. He sat in his car, popped the trunk, didn't offer at all to help with my bags. I opened the front passenger door and the car was a mess. Papers all over the place, cigarette lighter on the seat, etc. I just told him to pop the trunk, I took my bags and told him to keep on driving. I waited another 5 mins for someone else to come.
A small suggestion would be to add a 'share driver details' feature and increase the number of cabs you operate in Kolkata. Another thing to mention would be the language skillset of your drivers, it certainly needs improvement !
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