Sherri Hypes
The app won't scan the passport regardless of how long you hold the camera still for, eliminate glares on the passport, etc. It is an e-passport so why can't they just take a photo of the passport to match it against the data they'll receive when the chip is scanned? And nothing pulls up when I click on guide/ help information. This app could potentially be useful, if it worked...
21 people found this review helpful
Jonathan Wong
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The app is very frustrating to navigate with constant error dropping you out of the app, forcing you to restart the procedures. My country's passport page has been designed with reflective properties as security measure so the auto scanning function never works unless I scan in very specific lighting! Not worth the frustration to skip queues.
8 people found this review helpful
zac fang
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Tried a few times to scan my passport... you need to scan the overview as per instructed, then zoom in (shift your phone forward slowly) towards the center, ensuring half photo and halg hologram on the left and right. There will be a red box blinking and it's captured... hope this will help... all the best to those registering.
6 people found this review helpful