CEB Care

Ceylon Electricity Board

About this app

CEB Care app revolutionize service offering of Ceylon Electricity Board. CEB Care enable digital experience to consumers on availing services offered by Ceylon Electricity Board.

CEB Care is designed to provide improved control and visibility over consumers’ Electricity account and currently deliver following services to end consumers;

- Lodge Electricity Complaint
- Manage Multiple Electricity Accounts
- Interruption Alerts
- Interruption Calendar
- Check Bill Information
- Check Payment Information
- Make Online Payment
- Usage Estimation
- Bill Calculator

Ratings and reviews

Update 24.03.2023 Cannot withdraw complaints. It is easier to make complaints and CEB responds fast. The payments are updated quite well. Bill calculator works well. There are an ample amount of options. However, It is difficult to navigate to each menu, since they are in the side bar and sometimes within a sub menu. Hence it is less user friendly. I would like to suggest the IT team to redesign the GUI to be more user friendly and easier to navigate around. And do change the home page as well.

It's great to see government services adopting new technologies. App is ok but I noticed few bugs. First of all home screen is not much user friendly since it doesn't show any options to check the accounts and bills. And once I got to the accounts from slide menu I couldn't view the last bill. Hope these will be fixed soon. Keep up the good work

- The latest balance is not available. - Usually you can see weeks old data. - App is very slow. - The data in app and the web is not synchronized. It seems they don't have common data source. The application is providing a status of past... when we want to know the present situation. The Information and user experience of application is truly disappointing.

What's new

Minor bug fixes and feature improvements.