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There is no customer service if I have a problem I try to contact support and no one replies. Orders come after a long time and so cold. There is no option to change order state if it arrived after time so you can't also rate it. Ratings are not added to restaurant so people can see your bad experience with it. Also service given by the restaurant is very bad.
47 people found this review helpful
Our apologies for your bad impression. Can you tell us the order number? Or you can email us at customercare@akelni.com or contact us through live chat.
yummy bites
Terrible, unprofessional team. I waited for 2 hours to deliver my order, contacted them more than once and I get no answer except restaurant is busy. At last they told me there was a problem with a delivery guy and I have to wait for one more hour. And the funny thing when you ask for a number to contact they refuse, and then simply when you remove your app. they call you to confirm order again.
14 people found this review helpful
Please accept our sincere apologies. Can you please update the order details here or contact us at customercare@akelni.com so that we can have a look into this right away?
Alia 2020
Terrible app. Terrible service, terrible speed, every literal thing. After a while, it started sending these weird inappropriate notifications idk if it got hacked or what,but the whole experience was very bad.