Direct Auto Insurance

Name: Direct Auto Insurance
Availability: InStock
Rating: 3.200000047683716 (2683 reviews)
Author: National General Insurance

National General Insurance

3.2

2.68K reviews

500K+

Downloads

Everyone

About this app

Access your policy on the go. Here are some of the things you can do with the Direct Auto app:

- Sign your new policy documents
- Access your ID cards
- Make a payment
- Reinstate or renew your policy
- Request roadside assistance
- File a claim
- View your drivers and vehicles
- View your coverages
- View all policy documents
- View your payment history

Updated on

Oct 8, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

This app may share these data types with third parties

Location and Financial info

This app may collect these data types

Location, Personal info and 3 others

Data is encrypted in transit

You can request that data be deleted

Ratings and reviews

3.2

2.63K reviews

Kaitlyn Johnson

November 9, 2025

The most glitchy and unreliable app/company. I've not been able to do simple things like logging in, making payments, trying to use auto pay, contacting an actual person to talk to about ANYTHING. I've been logged out of my account for so long and it's been hell trying to get back in. When trying to get a verification code by email(only option given)it won't send. I don't understand how it's this bad and it just keeps getting worse. Soon I'll go somewhere else.

National General Insurance

November 10, 2025

We apologize for any inconvenience this may have caused. We recently updated our login process to include multi-factor authentication for enhanced security. If you have not yet re-registered, please do so now to regain access to your account. If you're still having issues, please contact us at 877-463-4732 for further assistance.

Jillian Johnson

August 28, 2025

This app sucks! The only way to contact anyone is by a single phone number that you can't even get a hold of anyone on most of the time. So if you can't reach anyone with that phone number what the hell are you supposed to do??? Right now it's not working because they are apparently having technical difficulties, that's all the thing says, it rings a couple times and then an automated voice says "We're sorry, we're having technical difficulties right now, please call back later'then it hangs up!

36 people found this review helpful

National General Insurance

September 2, 2025

We recently updated our app login process to include multi-factor authentication for enhanced security. If you haven't completed this step, please register for a new account. If you’ve already created a new account and are still experiencing issues, please contact our customer support team at 877-463-4732 for further assistance.

Daylin “Reuber”

July 9, 2025

App is unusable once again for a solid 2 weeks. I tried to login just this morning to check my account even though I've tried checking it over the last 2 weeks and it's been a constant failure, and the app doesn't even have a User ID or Password bar to text into. It only has a Login button and when pressed does absolutely nothing. And trying to sign in on the website doesn't work either, because the login page doesn't even load.

58 people found this review helpful

National General Insurance

June 13, 2025

I'm sorry you're having issues with the app and website, if those issues are still occurring today, can you please send me an email at DAMobileapp@ngic.com so i can look into it. Please include your policy number and if possible a screen shot of the error or a description of the problem. thank you