T-Mobile Scam Shield

4.6
214K reviews
10M+
Downloads
Content rating
Everyone
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About this app

Scam Shield gives you control over T-Mobile’s anti-scam protections like Scam ID, Scam Block, and Caller ID, and is available to all our customers.
- What is Scam Shield? -
ADVANCED NETWORK TECHNOLOGY
Our supercharged network analyzes every call using A.I., machine learning, and patented technologies. And our defenses update every six minutes to stay ahead of scammers.
BUILT-IN PROTECTION
Americans deal with billions of scam and robocalls every year. Our Scam ID and Scam Block technologies help identify and stop them before they ever reach your phone.
KNOW WHO'S CALLING
Now you'll see a caller's information, even if they're not in your contact list. With Scam Shield, full Caller ID access is automatically included, enable it.
- Included features -
• Scam Block – Our network will automatically block calls from likely scammers, when you turn it on, helping to keep them off your phone entirely.
• Scam Reporting – Help identify suspicious callers or fraudsters and prevent their calls from being received by you—or others—in the future.
• Caller ID – See who’s calling before you answer.
• Allow list – Calls from numbers on your Allow list will never be blocked by our network and always ring your phone.
• Verified Business Calls – When available, verified caller information from trusted businesses and why they’re calling will show on the incoming call.
- Premium features -
• Personal Number Blocking – Block specific numbers and contacts as soon as they hit the T-Mobile network.
• Category Manager – Tired of telemarketers? Or survey calls? Scam Shield gives you control over what types of calls are allowed to ring your phone.
• Reverse Number Lookup – Not sure who a number belongs to? We’ll do a reverse phone number lookup and show you anything we can about who is calling.
• Voicemail to Text - Get text messages containing readouts of blocked calls that were sent to voicemail.
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Qualifying service & capable device required. Turning on Scam Block might block calls you want; disable any time.
Location Permissions are not requested or required for the use of the application. For help and support, please contact callprotectionops@t-mobile.com.
Updated on
Oct 21, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Device or other IDs
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

4.6
211K reviews
Patricia Whitelow
September 28, 2024
I have been being targeted by scams and bad actors for years. I hesitated to use the application because it had a few bugs at first. I finally had time today to set up the functionality and features available for the verification of my personal numbers and it's surely going to be able to control the excessive amount of calls that I typically receive. Jesus thank you.
229 people found this review helpful
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Slash Wombat
February 18, 2025
Very useful; incredibly slow; times out constantly. Great feature set: identifies suspicious calls; gives caller details straight from the network; good reporting and options; choice of block and send to voicemail; overly paranoid auto filter option, as they all are. However. The app times out during launch, loading recent calls, lookups, and reporting. This kills its utility. I suspect the app's been abandoned. Plus, T-Mobile, as usual, never responds to feedback. They could not care less.
18 people found this review helpful
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Scooter Steve
February 21, 2025
When activated this app attracts many more spam calls and text messages. Many calls are not identified but turn out to be spam. The caller ID is very disappointing maybe it's because many lines are through computers now I don't know just a little disappointed. I think there should be the choices clearly to tap on when you get a call not have to search like you're trying to find something in a Samsung phone
17 people found this review helpful
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T-Mobile USA
March 22, 2022
Thank you for your feedback. We're sorry the app isn't working as expected, we'd like to connect with you to understand you issues and work to resolve them. Please contact us with additional information on which features aren't working for you so we can help. To reach the Scam Shield team directly, email CallProtectionOps@T-Mobile.com.

What’s new

Bug fixes