![](https://play-lh.googleusercontent.com/a-/ALV-UjXZ9USvoXFenPZI1bQh-cod6RNVKUw3iWQAHrTIYloalznUOfgN=s32)
Niki
My data has stopped working out of nowhere twice in one month, due to TracFone not automatically sending the data settings updates to my phone. Had to call the TracFone customer service twice to have two different settings updates sent to my phone to download to correct the issues. Now since downloading the latest and separate TracFone update, my data is messed up again and not allowing me to text any images. Whenever I try, it says Message Not Sent: service not activated on network. FIX THIS!!!
TracFone Wireless, Inc.
July 21, 2024
Hi, Niki. We apologize for this experience. Let us help you in getting this issue resolved. Please contact with us at https://www.tracfone.com/support/contact-us so we can provide you with a resolution. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text HELP to 611611. This will be handled with utmost priority.^Mark
![](https://play-lh.googleusercontent.com/a/ACg8ocK-eP7SMlTf5-gnx7aFZ4jfbE6Enq0l4BT3E7qF29CDOUIMtg=s32-mo)
Edward StOnge
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Having the same log in failure issues as several other folks. Have tried uninstall/reinstall several times. Also, tried log in using phone#, e-mail, Sim id, etc. Nothing works. I've been using this app for several years and it's always worked great. Please help. Update: Thank you Frank, I don't know what you did but, the app is back up and running.
3,663 people found this review helpful
TracFone Wireless, Inc.
June 16, 2022
Hi Edward StOnge. We regret for the inconvenience caused. Try to uninstall the app and install it again. If this does not work, please chat using this link http://bit.ly/2CuBvXO. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you. ^Frank
![](https://play-lh.googleusercontent.com/a-/ALV-UjVqb6kviYRLVMzFovEHHsBPs4xWgpEqVdyhaC564IH3ITmHiUXL=s32)
Sofia Cole
Do not get Tracfone or this app! The service is terrible and there are comparable plans for lower prices although the cheap as dirt plan I've had is hard to find. The interface looks like it's from the 90s and is impossible to navigate. I have no internet or MMS messages and texts get randomly broken up and put in the wrong order. I rarely have strong enough service to send or receive text messages. Save your money, time, and space. Find somewhere else
3,639 people found this review helpful
TracFone Wireless, Inc.
August 1, 2022
Hi Sofia Cole. We do apologize for any problems you have encountered in the app. We'll be glad to look into this for you. Please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text HELP to 611611. Thank you. ^Franz