kim kienitz
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New update caused bugs and made using my device more difficult. I use an automatic cat feeder where you should be able to set a time for it to go off. I can not set any more times, it won't update them. I got this device so I could leave for a few days with out having to worry about it malfunctioning with out know, it will send a message saying power off. The only way you can update times and feeding amount is through the app
4 people found this review helpful
Volcano Technology Limited
April 23, 2024
Dear user, sorry for the inconvenience. Please send your APP account, device ID, screenshot or video of the problem to volcano@volcano-smart.com, and attach a screenshot of this comment to us. Thank you for your support.
Daniel King
On the latest update, there is no way to actually log in on my phone. The login button never becomes clickable, and this is true even for the option to create a new account. There is no option for customer service. Additionally, the app seemed to lack features even when I could log in. Additionally, the apps which are meant to work with the app need to be regularly refreshed in the app or they become unusable. Since there is no customer support, I can only send my complaints here.
Kris Craig
The 3/22 release introduced a new bug that's incredibly annoying! Seemingly at random, the device will stop responding to all commands from the app, including power on/off. I have to force-close the app, clear the cache, then restart the app. At this point, the device is showing as "offline". When I tap it, the device screen shows the offline popup. But when I go back to the previous screen, the device shows as online again and now responds normally. This started happening after latest update.
94 people found this review helpful