![](https://play-lh.googleusercontent.com/a-/ALV-UjWjW0-wHEQq6EPGW4T1DePCtjaFa28gx6CfIevz0zdBgg1qKpZ4=s32)
Anne Sheldon
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I was fitted with the latest rechargeable ReSound hearing aids in March, 2024. My left ear is severely impaired, the right moderately so. When I used the app to adjust the level of sound in each hearing aid, the app took it upon itself to determine that one hearing aid is too loud, and therefore adjusted it down!! It apparently "learns" about your hearing aids and adjusts them as it sees fit!! I had to go back to the audiologist to have them reset to the programming she had designed for my loss.
13 people found this review helpful
Hey Anne, we sincerely apologize for the troubles you are having. We'd be happy to take a look into this for you, please contact the support team at resoundappsupport@gnresound.com. Thank you.
![](https://play-lh.googleusercontent.com/a-/ALV-UjXl11xbJaKr1tQLRsRxaGzJ7VEFko-WX4p7sYiFZtU9sFHzSoWy=s32)
James Parsons
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Probably the worse app I have to deal with. Thought they might need to be repaired. And now I can't get them to connect. It gets to a screen where it says it has to Download and… nothing. After a minute, or so, a screen comes up that says something has gone wrong and I have to start all over. I'm now on like my 14th or 15th try. Finally just deleted the app, reinstalled it, and finally got it. You still haven't fixed the Bluetooth streaming which seems to cut out after 10 or 15 minutes.
Hey James, we sincerely apologize for the troubles you are having. We'd be happy to take a look into this for you, please contact the support team at resoundappsupport@gnresound.com. Thank you.
![](https://play-lh.googleusercontent.com/a-/ALV-UjVzyzJ-mLj8jV0Gr4RE-er7QVJMLo3rFZG8IA7ZIzcTZdZTEVqa=s32)
Dale White
Did a new update happen? Because I followed all the instructions to the letter. At first, my right hearing aid would not connect. Now, the last three times, I've had to reinstall the app because neither hearing aide is connecting. I brought them to my audiologist 2 times, and they still will not connect.The last time they went back to Resound to rebuild them. And... It finds them. But it does not connect. What gives? This is a big steaming pile of BS.
19 people found this review helpful
Hey Dale, we sincerely apologize for the troubles you are having. We'd be happy to take a look into this for you, please contact the support team at resoundappsupport@gnresound.com. Thank you.