Michael Pimentel
I have tried dozens of times to open the app over the past few days. On either WiFi or mobile data, the app refuses to load past the loading screen and always returns the error "Something went wrong. Please try again." I fly many times a month, with many different airlines (due to regional availability), and I shudder whenever I have to take an Avianca flight. I never experience issues like this with other airline apps, but this is on par with what I have come to expect from Avianca.
42 people found this review helpful
Daniel Diaz
I don't know where to start but this app has a lot of bugs. It's so annoying when you try to check the boarding passes once you've checked in and it's even useless when you have connecting flights since all the boarding passes dissappears after flying the first leg. I've used several airline's apps and this one is one of the worst.
14 people found this review helpful
Kristopher Cadieux
Please fix your app and website. Awful functioning app for a major airline. Seems to work to look up flights but a disaster managing a flight after the booking. It crashes constantly, doesn't pull up your flights, and I paid extra to be able to change the flight if needed but there's no option on the app or website to do this. Can't even pay for the flight and get sent to an agent messaging window that takes an hour of back and forth along with an email link to pay for flight.
35 people found this review helpful