Blacklane - Chauffeur Service

Blacklane GmbH

About this app

With Blacklane you can book top-quality chauffeured rides in over 50 countries. We’ve got you covered for airport transfers, City to City journeys, reservations by the hour, and more!

-Choose from at least 3 vehicle classes, with electric vehicles available in many locations
-Every ride is 100% carbon offset, no opt-in or extra charge required
-Change or cancel any ride up until 1 hour before the pick-up time
-Airport pickups get 1 hour of complimentary wait time, and chauffeurs will track your flight and adjust your pickup time in case of delays
-24/7 Customer Care easily reachable via live chat or call
-Immediate pickups are possible in select cities with Chauffeur Hailing

How it works
1. Book a ride tailored to your needs with a few taps
2. Stay in the know with ride status notifications and live chauffeur location tracking
3. Sit back and enjoy the ride!
4. Once the ride is finished, payment will be processed automatically through the app

Award-winning service you can count on:
-Most Outstanding Chauffeur Service - Global, 2023 - The Global 100 Index
-Travel Partner of the Year - Chauffeur Provider, 2023 - Business Travel Awards Europe
-Best Car Service - Business Traveler USA, 2023

Follow us on Instagram: instagram.com/blacklane/
Follow us on Twitter: twitter.com/Blacklane
Follow us on TikTok: tiktok.com/@blacklane
Like us on Facebook: facebook.com/Blacklane
Get some travel inspiration: blog.blacklane.com

Have questions or need support?
Email: [e-mail]
FAQs: help.blacklane.com/

Ratings and reviews

Updated to one star. As there was no real resolution to the below. There is little focus in the app on security from understanding who your driver is or even seeing a full size picture of your driver...... Not sure what's happened recently but my last two rides the app showed me one person yet so one else picked me up. Very concerning. When I emailed them they had nothing to say about it.

Reviewing both app and service. I've used the service dozens of times over the past couple years, for airport pickups domestically and internationally. I love the total price transparency and no-nonsense booking. Pick-ups have been flawless even when my flights are delayed. App is clear and logical and actually easier than the website in some ways. Yes, the service is a bit pricey but worth it. Note: if you're booking for a third party, be sure and check that box!

Ive been using Blacklane Services for over 5 years now; Definitely 5 Stars on their service, their vehicles and their professionalism. I have had First Class reservations canceled on me before, but they were up front (24 to 48 hour notice) and got me to my destination via "Business Class" each time. I have seen an increased limitation on origination and destination points; 4 Stars here. And the App used to work flawless, now I get an error message when entering an address;3 Stars here :(