DoT manage to automate the Manual organization external & internal inbound correspondences which improving the communications between the Stakeholders, Standardized the internal procedures, it reduced the Time during the process request, Improving the tracking of the correspondences and Provide a secure shared repository for DOT correspondences.
Al-Mersal automates tracking of large volumes of incoming, outgoing, or internal correspondence – regardless of format and nature. The solution streamlines correspondence creation & management, routes tasks, and reduces the margin of error to meet mandated turnaround times, all while providing rigorous security controls and audit trails.
Al-Mersal is scalable, multi-lingual, and fully integrated. With a uniform repository and user interface for all types of correspondence, from simple letters to highly complex documents in both paper and electronic formats, the solution offers both ease-of-use and powerful customization.