SmartPass allows users to access UAE Government services using a single account. Users just need to authenticate once to access multiple on-line Government e-services.
The vast majority of UAE Government Services are available online. Without SmartPass, each UAE Government e-service requires a username and access password to use the e-services provided. Consequently, a user needs to memorise, or document, his username and password for all e-services that he can access. Having to memorise, or document, multiple and different usernames and passwords often leads to situations where a user cannot access the desired e-service, due to forgotten passwords, or user accounts being blocked because of failed login attempts. The only solution is to unblock a username, and to choose a new password. Unblocking a username only reinstates access to a specific e-service. It does not solve the issue of having to memorise, or document, multiple usernames and passwords. UAE Government e-services, enabled by SmartPass, accept the username and password that are stored in SmartPass. Therefore, in order to access UAE Government e-services, a user only needs to memorise his SmartPass username and password.
SmartPass is being rolled out to all Government entities. It is available to Citizens, Residents (Emirates ID Card holders) and Visitors. SmartPass is part of the UAE Smart Government National Plan initiatives.
The National Plan aims to deliver personalised Smart Governmental services to citizens, residents and visitors.