Tried registering with 2 different emails. Can't log in to either, 'forgot password' does not work and no answer from their phone number. Other than that its great! :-)

Simply convenient. Made my life easy in many ways haha

Very convenient, need to add more cars.

Can't update my credit card. Called up customer service twice and they are supposed to send me a link to change the details... That was 4 weeks ago.... Still waiting. What use of an app where U can't edit information... And useless customer service reps answering phones don't know what to do... Assurances aren't followed up by any actions. The competition is too good.... No names mentioned!!

I tried to gave you a chance guys before I wrote my review..I can say Ekar is better..I submit my application with the copy of my documwnts last Thursday..I received an automated response then after that a refund email. I checked with customer service and they dont have my records..How come you send an automated response and refund my 1aed fee if you dont have my records??? I even send an email in cuatomer service..but no reply!!!so FRUSTRATING!!!

most useless app in the history of apps, when you register it says 2 minute registration process and after half an hour of filling my information and uploading my documents it crashes . will uninstall this worthless app

The app is constantly crashing on my Google Nexus 5X. My registration with udrive was useless when I cant use the app. Please fix it for Google phones.

Can't even sign-up. It failed twice for me .. doesn't​ udrive dev team have QA guys ???? ....and the process is too lengthy .

Not working on my google oreo nexus 5x. Crashes when i click on view available cars or signin.

My first drive with them was cool. They say it will need 4 hours for approval but i called the CS and they approve it and send the pin in less than 2 minutes! After that all is smooth.... i wish we had this service five years earlier!!!

The worst customer service ever, gave us a broken car and when replaced battery they put a used battery for a smaller car which did not survive a week. So un professional and incompetent

Well it was a lovely experience driving this car its working really good and prices are affordable to every one just one point to improve is that we need more cars arround Albarsha near mall of Emirates love this up ❤❤❤

Unable to register..it is not choosing file when I click choose file. Not moving to step 3. My mobile is s8.

Very good service, used it serveral times and it is perfext so far, only they must provide alot more cars in order to be reliable and one can use it daily

The app is not compatible with the latest version of Android 8.0

Does not work on Android 8. Keeps crashing

Please provide some more cars at dubai health care city areas..and also provide navigation in cars.

It's amazing as useful app ...its a great service .i really like this ..thanks for that .

Very bad, try ekar

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Very good app. I enjoy to use it. Very simple and not complicated better than ekar app.

Your call centre is not working at all. No response, nobody picking up the calls. You can imagine why someone would need your immediate response to lock the car or to get immediate support while nobody responds from call centre. This is a continuous feedback. Since I registered, I'm facing issues to get response from your call centre

Don't bother Shocking tedious & lengthy registration process. After you you sign up you will be shocked again to realise that there are no cars available near you. So far I've only seen a maximum of 7 cars in total covering the entire Dubai and located in two locations; Marina and T-com. Don't bother.

Great idea but vey poorly executed. Registration process has not been designed to deliver a successful outcome. I had to email back and forth for many days to finally register, manually. Then i couldn't log in with my credentials so i had to reset my password. The app is still quite buggy. The email to reset your password states that it can be changed under My account, however no such option exists. Customer service have been quick to respond which is encouraging.

While I think this is a brilliant idea, I am terribly frustrated. I've been trying to register for the past 2 hours and it keeps telling me that the transaction failed when it comes for me to verify my credit card.

I am really disappointed with udrive customer service and mamagement. It has been over a month that my issue is till under investigation and I never even get any update how long will it take and what is the reason of there delay. When I call the customer service, first they don't pick up, secondly if they do pick up the customer service starts talking to you very rudely specially the one who are hired new which I faced today, and thirdly when you send them emails they don't reply back to you. For example, I have send literally ten emails and no of customer service even had the urge to email me back to give me an update about my issue that is still under investigation or they don't even call you back to give an update. They always say sorry but they never mean it as the mistakes keeps on repeating everyone and everyday. When I requested the customer service I want to speak to there managers they said yes we will let them know and they will call you back, but I never get a call back which means they don't tell the managers that customers wants to speak to you as they are not happy with the services. Additionally, When you send an email to the customer service to pass on the email to there managers they don't even reply back by saying that they are out of town, customer service will only tell you when you will speak to them or they don't even respond back by saying someone else is handling your case as there managers is out. The customer service is very poor.

Ver bad customer service...they even don not pick up the phone. Very bad app..cant log in even aftet waiting more than 30 hour not just 4 hour as they claim

The app crashes after i attempt to login. Im registered and able to login from the website but not from the app. Using Google Pixel XL device

So I went through the whole registration process and the last step was to take my credit card details. The app loaded took the one dhs and didn't register me! I Spoke to customer service and they told me I have to go through the whole process all over again. All I wanted to do was check if there were any cars in my area and on the website it clearly states that you don't need to register to find out. Just download the app. Sounds to me like they just want the numbers to show how many people download it. ekar has the location of all their cars in Dubai without having to register. Maybe that could be something you could look into?

After registration, which was very smooth, the app keeps crashing upon login. Every single time. No way to get it to work. I'm using a Google Pixel.

Horrible tech and customer support. We had an issue where we parked the car in an RTA spot (as per UDrive rules), only to notice that GPS is not being picked up, and we were unable to lock the car. Our numerous calls to the support centre went unanswered, and we had no option but to get back in the car and look for a new parking location, a task that took up more time (with the timer still running), and resulted in us being late to a meeting. After finding a new parking spot, we were still unable to lock the car due to a glitch, and once we were finally able to reach customer support, we were instructed to leave the car and informed that one of their team would be sent to inspect the issue and lock the car, and so we did. Checking the app throughout the day, we find that the car was still unlocked and the timer was still running, and after multiple attempts to get call customer support to inform them, our call was finally answered and were told that we would only be charged for the time we were driving the car, but the next day we find 36 extra dhs charged claiming that we parked inside a building and this is not true! I could go on, but in short, if you like this idea, try ekar.

Completed 4 pages of data, took pictures and scans... only to be blocked because my browser does not support the captcha at the end??!! PASS!

Interaction server error IMPORTANT UPDATE NOW THE CHARGES ARE DAILY AT 99 DHS

it keeps crashing when trying to login, i see others have reported the same but never received a reply

Good experience on my first trial, too bad you cant park in media city (parking zone F - which ironically is where your HQ is) otherwise I could be using more frequently

Useless app waste of time hopeless customer service no commitment twd customer zero rating

If you are charging the customers 36.5 AED for fake trip which is didn't happen,so there is no other name for this except scam.

Worst experience. Tried after a months gap and still force closes on start. Question :Do the feedbacks even reach you guys?

There should be no monthly fee and it should be pay per use. Good concept but currently too few cars.

This App keeps crashing on my oneplus 3..Please update it!!