The app is constantly crashing on my Google Nexus 5X. My registration with udrive was useless when I cant use the app. Please fix it for Google phones.

Not working on my google oreo nexus 5x. Crashes when i click on view available cars or signin.

Can't even sign-up. It failed twice for me .. doesn't​ udrive dev team have QA guys ???? ....and the process is too lengthy .

Issues with the login is now resolved in the new version

انصح الجميع لاستخدامها ارخص واوفر من استخدام التكسي

Your call centre is not working at all. No response, nobody picking up the calls. You can imagine why someone would need your immediate response to lock the car or to get immediate support while nobody responds from call centre. This is a continuous feedback. Since I registered, I'm facing issues to get response from your call centre

Don't bother Shocking tedious & lengthy registration process. After you you sign up you will be shocked again to realise that there are no cars available near you. So far I've only seen a maximum of 7 cars in total covering the entire Dubai and located in two locations; Marina and T-com. Don't bother.

Great idea but vey poorly executed. Registration process has not been designed to deliver a successful outcome. I had to email back and forth for many days to finally register, manually. Then i couldn't log in with my credentials so i had to reset my password. The app is still quite buggy. The email to reset your password states that it can be changed under My account, however no such option exists. Customer service have been quick to respond which is encouraging.

Worst experience. Tried after a months gap and still force closes on start. Question :Do the feedbacks even reach you guys?

While I think this is a brilliant idea, I am terribly frustrated. I've been trying to register for the past 2 hours and it keeps telling me that the transaction failed when it comes for me to verify my credit card.

The app crashes after i attempt to login. Im registered and able to login from the website but not from the app. Using Google Pixel XL device

I am really disappointed with udrive customer service and mamagement. It has been over a month that my issue is till under investigation and I never even get any update how long will it take and what is the reason of there delay. When I call the customer service, first they don't pick up, secondly if they do pick up the customer service starts talking to you very rudely specially the one who are hired new which I faced today, and thirdly when you send them emails they don't reply back to you. For example, I have send literally ten emails and no of customer service even had the urge to email me back to give me an update about my issue that is still under investigation or they don't even call you back to give an update. They always say sorry but they never mean it as the mistakes keeps on repeating everyone and everyday. When I requested the customer service I want to speak to there managers they said yes we will let them know and they will call you back, but I never get a call back which means they don't tell the managers that customers wants to speak to you as they are not happy with the services. Additionally, When you send an email to the customer service to pass on the email to there managers they don't even reply back by saying that they are out of town, customer service will only tell you when you will speak to them or they don't even respond back by saying someone else is handling your case as there managers is out. The customer service is very poor.

After registration, which was very smooth, the app keeps crashing upon login. Every single time. No way to get it to work. I'm using a Google Pixel.

So I went through the whole registration process and the last step was to take my credit card details. The app loaded took the one dhs and didn't register me! I Spoke to customer service and they told me I have to go through the whole process all over again. All I wanted to do was check if there were any cars in my area and on the website it clearly states that you don't need to register to find out. Just download the app. Sounds to me like they just want the numbers to show how many people download it. ekar has the location of all their cars in Dubai without having to register. Maybe that could be something you could look into?

Completed 4 pages of data, took pictures and scans... only to be blocked because my browser does not support the captcha at the end??!! PASS!

Ver bad customer service...they even don not pick up the phone. Very bad app..cant log in even aftet waiting more than 30 hour not just 4 hour as they claim

Useless app waste of time hopeless customer service no commitment twd customer zero rating

Interaction server error IMPORTANT UPDATE NOW THE CHARGES ARE DAILY AT 99 DHS

Horrible tech and customer support. We had an issue where we parked the car in an RTA spot (as per UDrive rules), only to notice that GPS is not being picked up, and we were unable to lock the car. Our numerous calls to the support centre went unanswered, and we had no option but to get back in the car and look for a new parking location, a task that took up more time (with the timer still running), and resulted in us being late to a meeting. After finding a new parking spot, we were still unable to lock the car due to a glitch, and once we were finally able to reach customer support, we were instructed to leave the car and informed that one of their team would be sent to inspect the issue and lock the car, and so we did. Checking the app throughout the day, we find that the car was still unlocked and the timer was still running, and after multiple attempts to get call customer support to inform them, our call was finally answered and were told that we would only be charged for the time we were driving the car, but the next day we find 36 extra dhs charged claiming that we parked inside a building and this is not true! I could go on, but in short, if you like this idea, try ekar.

Good experience on my first trial, too bad you cant park in media city (parking zone F - which ironically is where your HQ is) otherwise I could be using more frequently

If you are charging the customers 36.5 AED for fake trip which is didn't happen,so there is no other name for this except scam.

it keeps crashing when trying to login, i see others have reported the same but never received a reply

There should be no monthly fee and it should be pay per use. Good concept but currently too few cars.

This App keeps crashing on my oneplus 3..Please update it!!

Crash on login for Pixel Android 7.1.1 please check crash rates

It should have option for referral/invite as well. I have used it many times now and is good. Hopefully the fleet number increases over time

Tried to register, got to step 3 of a long process, switched to another app to get my passport details, lost everything, didn't restart

Excellent...got registration confirmation exactly in 4 hours and had a first ride ...it was so simple process to unlock the car and getting the keys to start the ride...loved it

Guys, it keeps hanging!!! Whats going on?

Did not let me pass the registration stage because it does not recognize a du number starting with 052

Consistently crashes on Android 7 but works well on marshmallow

In 7.1.2 it keeps crashing

i am not taking a loan...

Brilliant concept and nicely executed five stars

Amazing experience , easy to use , ultra speed !!!

Very good alternative to Taxis/Uber

Great!

Awsome

Concept is good, implementation is bad Well. The app opens on the login or register screen. If you proceed to registering you will be asked to provide a lot of info and copies of your official docs. Then you have to subscribe to monthly fee and provide your CC details. Beside the silly idea of paying a recurring fee vs a just per use payment. You still need to do all of that without even knowing how the app would look like or if there will be cars nearby you to find.

Nice concept but monthly fee!? be aware there is a monthly fee of 20 AED !! Which i couldn't understand why .. whither you use the service or not!? Does Uber or Careem charge monthly fee? Of course not. It steirs away new customers who wana try the service.