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I have been using your POS terminal for over a year now. The terminal I can say is great and you have good service. But for some months now the rate of declined transaction for which customers are debited has increased. Initially when I started using the POS such a thing was rare. Another problem is you can no longer check history of complain anymore. I logged a complain but cannot check if it's resolved. Also I cannot see previous issue history. Please rectify it on the app
79 people found this review helpful
February 13, 2023
Hello Joseph, we are sorry about this experience. Sequel to our telephone conversation, kindly clear the app cache, update your app to the latest version and try again. As regards the declined transactions, please send the affected transaction receipts to email@example.com for prompt assistance. Thank you.
John Doe legend
Using their service is risky, if you run into trouble, there is no one to talk to. My app got locked for over a month now. I sent multiple emails, calls, but no response till date. I can't access my money anymore. I don't recommend this app
9 people found this review helpful
Hello John, we apologize for this experience please be informed that you can reach us via calls on 018885008, 015200061, or 018888866 on Mon-Sat between 8 am - 10 pm and 2 pm - 8 pm on Sunday. You can send us another mail with your account information via firstname.lastname@example.org
The application receipts hasn't contents sender's name which is making serious problem at certain points of transaction. Secondly sender's phone numbers suppose to be optional as isn't in the application. Sometimes the owner of the terminal may wish to make a transaction with his own registered phone number and the application rejected the transaction.
2 people found this review helpful
Hello Abdullahi, we appreciate your feedback. Kindly be informed that the team in charge is working on this. Thank you.