PandaChat

PC7 Ltd

About this app

Running e-commerce support means living with a quiet worry: thousands of tickets a month, in three languages, across five systems — and if something breaks, you'll hear it from a customer before you hear it from your tools.

PandaChat exists so you don't have to live like that. We run your AI customer operations: a specialist for every system in your stack, a supervisor cross-checking every answer before it reaches a customer, an anomaly watcher on the whole operation — and our team standing behind all of it, every day.

This app is how you stay in control without logging into anything.

Every morning, your briefing is waiting: what happened, what we caught, what needs your attention. Ask it anything in plain language — "What happened today?", "How much did you save us in June?" — and get a straight answer from your live data.

When something genuinely needs your judgment, it lands in your inbox with everything already looked up — order history, carrier scans, full context — so your team decides instead of investigates. Risky actions like a refund that doesn't match the order simply freeze until a person approves them, right from your phone.

And when you want to look deeper, the Control Room shows everything we see: approvals, anomalies, what the AI is learning, and the value delivered — proven in euros, not ticket counts.

Your team stays. The volume goes. Nothing stays hidden.

PandaChat is the companion app for organizations with an existing PandaChat managed-operations agreement. Access is provisioned by our team as part of your service. Learn more at pandachat.ai.

What’s new

You can now manage notifications separately for each organization. Choose which daily briefings, approvals, alerts, and anomalies you receive, with preferences kept in sync between mobile and web. This update also includes push reliability and compatibility improvements.