Cherry Lee
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User unfriendly and outdated interface. I tried to request for temporary ID and password and didn't receive any. Called the customer service rep who told me it takes 24 hours. I was told bank statements cannot be obtained from the mobile application. In that case what's the point of using the mobile app??? I would think this is a basic function.
Standard Chartered Bank PLC
April 22, 2024
Hi Cherry Lee, thank you for your feedback. We are committed to enhancing our mobile app. Your input is crucial in helping us provide a better user experience. If you require further assistance, please PM to our Facebook page at Standard Chartered Malaysia. Thank you and have a great day!
Lady Jay
Most unpleasant banking service I've ever experienced. Couldn't get anyone on the call, and the mobile app isn't working and prompted to call the 24/7 customer service shotline which, when I did, directed me back to the mobile app. Can a human from SC please contact me? This is so frustrating.
1 person found this review helpful
Standard Chartered Bank PLC
April 2, 2024
Hi Lady Jay, we apologise for the inconvenience caused. We strive to provide the best service to our clients. Please PM to our Facebook page at Standard Chartered Malaysia, and we will address your concerns. Thank you.
Wei Koon Lee
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Frequently encounter problem with notification to approve transaction - it appears in the notification bar but when clicked it may or may not pop up the Interface to approve. After that, need to wait for OTP instead. Random and annoying.
8 people found this review helpful
Standard Chartered Bank PLC
January 15, 2024
Hi Wei, thank you for bringing these issues to our attention. This is not the experience we want you to have with SC Mobile. We want to help you. Please PM to our Facebook page at Standard Chartered Malaysia, and we will address your concerns. Thank you.