Ask NHS

- September 7, 2017

Everyone

Communication

( 109)

Description

'Ask NHS' provides you with improved access to NHS 111 and your local NHS services. You can talk through your symptoms in complete confidence with Nurse Olivia, a virtual nurse. If needed, Olivia will arrange for a call back from a 111 Nurse to discuss your symptoms further. You can also search NHS approved healthcare advice, schedule GP appointments and search opening times/locations of local healthcare services.

'Ask NHS' works with your own GP practice and has the functionality to book available GP appointments for you.* The app is available to ALL GP registered patients over 18 in the West Midlands.

Please note for immediate life-threatening emergencies call 999.

HOW CAN NURSE OLIVIA HELP YOU TODAY?

SYMPTOM CHECKER - GET IMMEDIATE ANSWERS
Looking for trusted advice for an urgent but non-life threatening emergency? Nurse Olivia asks questions about your symptoms and advises whether you need a callback from an NHS clinician.

APPOINTMENT BOOKING
Sometimes finding available times with your GP can be difficult and time-consuming. With 'Ask NHS', you can cancel or search through open appointments with your own GP practice* directly from the mobile app.

SELF-CARE POWERED BY NHS CHOICES
Easily search through trusted NHS Choices healthcare advice and resources to gain a deeper understanding of conditions and treatments.

WHEN TO USE 'ASK NHS'
- Abdominal pain
- Coughing blood
- Cough
- Back pain
- Cold or flu symptoms
- Chest pain
- Fever
- Earache
- Rash
- Throat pain
- Headache
- Dizziness
- Pregnant and vomiting
- Vomiting
- Anxiety or stress
- Urinary symptoms
- Blood in bowel motion
- Breathing difficulties
- Diarrhoea
- Allergy symptoms
- General medical questions, "Should I go in for this or not?"

'Ask NHS' is powered by Sensely and delivered in collaboration with the NHS, NHS 111 and Odyssey by Advanced Healthcare. Visit http://www.sensely.com/asknhs to learn more.

Reviews

2.9

109 total

5 40

4 8

3 7

2 13

1 41

samtomo69

Think this is a fantastic idea, but I fear it will need alot of work to become successful. A large portion of people needing medical care, are the elderly. I don't see the likes of Cecil or Margaret using this from their ipads whilst sat in a caravan in Devon for example. Im not sure many elders understand what the word "App" means anyway?? Also, this "app" seems to need further AI development as it still seems very robot like and doesn't replicate a real human at all, by repeating the same answers like. Oh, it sounds like indigestion. You should call 999 immediately. Hopefully, it proves to look better in the future with promising features such as the self care section and another that allows you to book appointments too. Good luck to this app to be honest.

Noel Mcdonald

Don't see the point, tried it by answering alot of questions only to be told to call the non emergency line, save your self time don't install and just call the number instead

Excellent app to support the NHS

Emídio Dias

I can't even set my birth date

Initial page is clear but if you select a wrong menu you can't get out back to the home screen. It rambles on telling you it can't log in to book an appointment but it can ring but you can't get out and back to the start. If you back on your phone and go in again it starts from where it was. Had to wait till it had completely finished before I could get back to the start. Very frustrating when you're just trying to find your way round.

George Beardow

I have tried this app on three different tablets and had problems on each one. On the ASUS S 8.0 and the Shield K1 once I opened the app I could not exit, other than resetting the tablet. On the Google Nexus 7 the app told me that the tablet is not compatible with the app. All tablets are fully up to date regarding software.

User reviews

samtomo69 September 12, 2017

Noel Mcdonald September 8, 2017

Don't see the point, tried it by answering alot of questions only to be told to call the non emergency line, save your self time don't install and just call the number instead

September 10, 2017

Excellent app to support the NHS

Emídio Dias September 18, 2017

I can't even set my birth date

August 31, 2017

George Beardow August 22, 2017

DJ LIMO September 3, 2017

Not that impressed. I think I'd be dead before this App gave me advice. Or have I miss read the Apps description. I could swear it said "Ask NHS"... one more thing I don't understand, who on earth runs this App ? It's certainly not The NHS. I like the way they only reply to the Positive Comments on reviews.

Carole Williams September 4, 2017

As I have read below in the comments some of you have been having problems opening this app if you go into app settings and click on this app then if you're going to storage and delete data and cache then reopen the app again I assure you it will work if you're still having problems be sure to message me on Instagram my username is Lol_parisw. I am an expert at technology and wish to peruse a occupation as an it manager. Good luck!!

Seth Edwards July 15, 2017

These guys have built the beginnings of something really great. A few teething problems but they are improvong it every day. This is an app worth sticking with.

Sensely Corporation July 19, 2017

Hi, thank you for your positive review. We are constantly working on improving the app, stay tuned for updates.

Paul Manion August 14, 2017

Galaxy S7 has no issues with app. Login created without issue. Logged in fine and used aspects of app fine. In fact looks and responds really good. I really installed for the self care and diagnosis aspects which seemed fine. Well done devs.

Alan Flello August 5, 2017

Got fed up at the start creating my account.... Why the hell do I need 1 uppercase 1 number & the rest of the rubbish..... I want my password & that's it.

Tommy Seabury August 31, 2017

This is a curious mix of working as a front end to the well established NHS 'pathways' decision tree (string of questions used presumably by 111 call handlers) as well as linking out to the NHS website (obliquely known as NHS Choices) The user experience is degraded by mandating the disclosure of aphome number and email before granting any access and it sadly regurgitates some NHS tech speak such as 'spine' (an English NHS technical IT infrastructure). Avatar is creepy I have to agree. User May reasonably expect more rapid interactions than are experienced.. Most problematic is that the app does not give info on what records are kept and by who and for what use etc. It fails to introduce the ideas of what it is and how you can expect it to behave when you use it... just dropping you into "Create an account". Finally .... NHS is a trusted and socially owned brand. Mixing in the names.of it be corporations from other countries is bad in so many ways.... keep it an NHS branded app or drop the MGS

Clive Evans August 1, 2017

Good idea. But the virtual nurse is awful and unnecessary. Uninstalling.

Anusia Manduk-Cheyne August 11, 2017

This app is brillant! Allowed me to work out what on earth was wrong with me and helped me to sort it myself! Thanks!

Paul Sharpe August 7, 2017

Useless app, takes loads of personal details and then doesn't work. Help links don't work! Steer well clear! It gives the impression that it is NHS approved, but smacks of a con!

Jessica plumb July 22, 2017

Not any good as I want to do it but I can't as you have to be 18 years or older and I'm not.

adam mackay September 3, 2017

Had pain in my leg, it asked if i had chest pains in the past week (yes) rewuested i dial 999, well i could have cramp, intergestion, anxiety that caused the pains it didnt try to need find further it simply ended with a 999 call request ambulance came and hospital diagnosed a pulled ligament

Nick Boss August 28, 2017

This app would not let me create an account. It did not appear to take any information into the "password" field.

Eloise Eighteen August 2, 2017

Only binary gender options. GP service advertised it to me but haven't set up booking which is what I need due to disabilities!

Michelle avery August 12, 2017

A very good app, it took a while to load but when it got started it was fine. 5*

Aaron Douglas July 15, 2017

It wont let me log in, it says im trying to log in with a clinical account. Im definetly not..

Sensely Corporation July 19, 2017

Hi Aaron, we are sorry to hear that you had issues logging in. We take your feedback seriously and are investigating the issue further. Thank you.

Liyang HU July 27, 2017

Great idea on paper, very poorly executed. Complete disregard for Android design guidelines, and has a frustratingly slow interface and experience that tries to imitate iOS, but fails. The avatar fell down the uncanny valley for me I'm afraid, but even cutting-edge research isn't there yet, so what hopes have you for a commercial product? After 10 minutes of use trying to re-diagnose an eye issue I had last month—it feels like I'm talking to the ELIZA chatbot from the 1960s crossed with a multiple choice expert system from the 1980s, just sexed-up with Android's built-in text↔speech. You've seen what can be done with Siri & Alexa & Google Now: Sensely is nowhere close. Very disappointing from a Valley company. You've got a good idea (except the avatar: fire forthwith whomever who thought that was a good idea), but please hire better engineers & designers rather than charlatans: $11.78M of VC capital is shurely sufficient. Also, how much did the NHS fork out for this?

Fire Bug August 31, 2017

The app asks for registration and informs you that your inqirareres will be kept of there record's which I'm pretty sure that's this is a breach of privacy laws.

Matt Wills August 29, 2017

After typing conditions didnt continue twice...

Em Co July 17, 2017

This is a useful app. Surprised at how Olivia responds. Looking forward to see where it goes.

Sensely Corporation July 19, 2017

Hi, thank you for the positive review and feedback. Stay tuned for future updates to the app.

Din Phu July 17, 2017

Wont let you check symptoms for your kids

Sensely Corporation July 19, 2017

Hi DIn, the app is currenlty only available to GP registered patients over 18. Hope that this helps.

Peter Slack July 27, 2017

Good ideas and useful info but user interface problem: grabs the whole screen and no way out...

August 12, 2017

Its an excellent additional resource for helping people using 111 services. Its a nice interface and it does the job. Found the map services useful as well.

Sensely Corporation August 21, 2017

Thank you for your review of our app. We're glad you've found it helpful!

Legendary Beast August 5, 2017

Can use as you have to be 18 yrs or older

noo niee July 31, 2017

Wont let you use it without registering first

Woody Wang July 25, 2017

Great idea it works well but needs more work 5 stars for effort

July 18, 2017

Looks promising!

Sensely Corporation July 19, 2017

Hi, thank you for taking the time to leave a 5 star review. We value your feedback.

Morgan Trias August 30, 2017

Olivia is super creepy

Kris Clark August 12, 2017

This app really helps with my job as a carer

July 16, 2017

Seems interesting

George Cooper August 11, 2017

Fantastic app simple to use for anyone

Mike Donovan August 26, 2017

Excellent diagnostic tool

jacqueline holliday August 24, 2017

Very impressed

BBB s August 24, 2017

Scam

Alexander Bradley June 28, 2017

Some constructive criticism here for the symptoms checker. Like the idea but it needs some ironing out. First, don't just give people a voice option from the start and make everyone else wait to input via choices. Give both choices from the get go to speed up the process. Also, please allow people to go all the way back through the process, not just back one step. There also seems to be options missing, for instance I wanted to look up about infections in the nose and that was not an option at all that I could find. Hope this helps.

Sensely Corporation June 29, 2017

Hi Alexander, thank you for the very helpful feedback. We are always looking for ways to make the app better and are working to make further improvements in future updates. Thanks.