
Ian Roberts
Useful at booking appointments, but very slow UI that pretends to be like a chat conversation but just ends up being cumbersome as a result. Maybe aimed at people who haven't got used to smart phones, but please give us an option for a modern quick UI. Having to scroll a list of 100's of possible appointments and multiple locations is truly painful.
13 people found this review helpful
Sensely Corporation
June 27, 2023
With every new app version we are introducing new features and improving existing ones. We are sure that your feedback will only help us improve further.

A Google user
Useless- just collects and sells your data. The app doesn't actually do anything or add any value that you can't do through a browser. It doesn't show my appointments, doesn't let me contact anyone or request anything, and Olivia (the virtual assistant) is slow, useless, and pretty patronizing. Unfortunately, without a lot of added functionality, this is not the answer to the NHS "digital revolution".
66 people found this review helpful
Sensely Corporation
February 28, 2019
To ensure you have accurate information on how we use data please see our privacy policy, http://www.sensely.com/asknhs/wp-content/uploads/2019/02/PrivacyPolicy-Short-Rev201902A-1.pdf

Alex
Pretty useful and helping me get in contact with my GP but the AI lady is horrible. I understand you need the voice for those hard of hearing but her appearance is incredibly uncanny and off-putting and I don't see why she's there. I don't think it adds a "human touch" as intended and almost made me leave the app! That aside the app serves a purpose well.
25 people found this review helpful
Sensely Corporation
December 30, 2020
Hello Jack,
Thanks for your feedback - I'm glad we could help. You can change the avatar to someone you'd rather interact with - there's an option on the main menu. Try it out and let us know if you have any more feedback.
-Ask NHS Team