AskFirst (formerly Ask NHS)

4.24K reviews
Content rating
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image

About this app

Ask NHS is now AskFirst.

AskFirst provides you with improved access to health and care advice. You can talk through your symptoms in complete confidence with Olivia, a virtual health assistant.

If needed, Olivia will arrange for a call back from a clinician to discuss your symptoms further. You can also search healthcare advice, schedule GP appointments and search opening times/locations of local healthcare services. Our service is available to all NHS patients in England over 16. Parents or guardians can create accounts on behalf of patients under 16 years of age.

Please note for immediate life-threatening emergencies call 999.

When to use AskFirst:
- Abdominal pain
- Back pain
- Cough
- Cold or flu symptoms
- Chest pain
- Dizziness
- Fever
- Headache
- Pregnant and vomiting
- Rash
- Sore throat
- Urinary symptoms
- General medical questions, "Should I go in for this or not?"
Updated on
Sep 19, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Health and fitness and 3 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.09K reviews
Ian Roberts
June 27, 2023
Useful at booking appointments, but very slow UI that pretends to be like a chat conversation but just ends up being cumbersome as a result. Maybe aimed at people who haven't got used to smart phones, but please give us an option for a modern quick UI. Having to scroll a list of 100's of possible appointments and multiple locations is truly painful.
13 people found this review helpful
Did you find this helpful?
Sensely Corporation
June 27, 2023
With every new app version we are introducing new features and improving existing ones. We are sure that your feedback will only help us improve further.
A Google user
February 13, 2019
Useless- just collects and sells your data. The app doesn't actually do anything or add any value that you can't do through a browser. It doesn't show my appointments, doesn't let me contact anyone or request anything, and Olivia (the virtual assistant) is slow, useless, and pretty patronizing. Unfortunately, without a lot of added functionality, this is not the answer to the NHS "digital revolution".
66 people found this review helpful
Did you find this helpful?
Sensely Corporation
February 28, 2019
To ensure you have accurate information on how we use data please see our privacy policy,
December 30, 2020
Pretty useful and helping me get in contact with my GP but the AI lady is horrible. I understand you need the voice for those hard of hearing but her appearance is incredibly uncanny and off-putting and I don't see why she's there. I don't think it adds a "human touch" as intended and almost made me leave the app! That aside the app serves a purpose well.
25 people found this review helpful
Did you find this helpful?
Sensely Corporation
December 30, 2020
Hello Jack, Thanks for your feedback - I'm glad we could help. You can change the avatar to someone you'd rather interact with - there's an option on the main menu. Try it out and let us know if you have any more feedback. -Ask NHS Team

What's new

- Ask NHS is now AskFirst. Access your GP and NHS services anytime. You'll still be able to use the same features and more.
- Bug Fixes