
Razeen Hendricks
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App did work somewhat last week, but for the past couple of days, I've been unable to login. Just get a rather useless response stating it could not process my request!!! My login details are correct as I can login via the website, even though even that is useless with unresponsive links. Come on! Get your act together and invest in a proper SDLC that includes some QA! I did re-install the app and cleared it's data by the way, which cannot fix buggy software.
10 people found this review helpful
South African Revenue Service
July 8, 2025
Hi, can you please update to our latest release. Please contact us at contactus@sars.gov.za if the issue persists. Thanks.

Annika Schutte
What an incredibly frustrating "update" to the app. The OTPs aren't sent on time, and if you're lucky enough to get one, it doesn't load as correct?? If you manage to get past the OTP issue, the app is un-navigatable, with limited to no information displayed. The app also shuts itself down after a few minutes, forcing you to login again and start the whole OTP saga over! It's taken me an HOUR just to login and have the app shut down on me - and this is after I uninstalled and reinstalled the app
24 people found this review helpful
South African Revenue Service
July 8, 2025
Hi, please email us a screenshot of the error you are facing along with your mobile number at contactus@sars.gov.za so we can look into this for you. We apologise for any inconvenience.

Jacques Van Der Merwe
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Terrible app. 50 errors when attempting to login. Perhaps don't ask millions of people to manuall go and update the app in one day. I have not been able to login for 2 days now. "Sorry, your login request was not successfull. SARS Moni app could not process your request, please try again". I tried resetting my password, no email is sent with OTP. Tried uninstalling and reinstalling app. Nothing works.
1 person found this review helpful
South African Revenue Service
July 8, 2025
Thank you for sharing your feedback, we’re sorry to hear about the issue you’re experiencing. Restart your device and try again. If the issue persists, please email us at contactus@sars.gov.za