
Nano Mandrake
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For many restaurants, this works fine, but when it doesn't, I've had quite bad experiences with restaurants suddenly refusing to accept it and neotaste always gives the same reply of "here's a free month" without fixing the actual problem. As if i want more time for an app that always leaves me wondering if i actually get what i expect.
Thank you for your feedback. We're sorry to hear that you've had repeated issues with restaurants not accepting offers as expected. Feedback like yours helps us identify and address issues with partner locations, and we continuously work to improve the reliability and consistency of the experience.

Mustafa Chaudry
I am extremely frustrated with NeoTaste. I explicitly canceled my membership a day before my free trial ended, as I don't eat out often, yet I was still charged. Their system failed to track my cancellation. When I reached out, support refused to acknowledge the technical error on their end. Instead of helping, customer service just copy-pasted their terms, refused my refund, and rudely declared the matter closed. This feels like a scam. Avoid this app and their deceptive billing practices!
10 people found this review helpful
We’re sorry to hear about your experience. We understand how frustrating billing issues can be. Our team reviews each case individually based on the subscription status shown in the system. We also continuously work on improving transparency, support communication, and the overall cancellation experience.

Katrina Sartin
DO NOT USE THIS APP. Downloaded the app whilst I was away. Cancelled the subscription 2 weeks later as didn't use it. Payment still came out of account. No acknowledgement of any cancellation even after cancelling for a second time. No help from customer service same copy and pasted email. Once looking through reviews this seems to be a regular thing
Sorry for the misunderstanding and frustration. I apologize if our support felt copy-pasted. Please be assured that all your subscription details, status, and exact runtime are always transparently visible directly under your profile settings in the app.