
Austen
- Flag inappropriate
- Show review history
Horrible Speeds & Glitches Made a purchase of phantom cash and it doesn't let me transfer, it doesn't let me spend it, I can't even sign up to the debit card. I reach out to support and they just disappear on me with no updates about what's happening to my money or when I might get it back. I login on my PC and the money doesn't even exist there. Stay away from these guys.Will update if I ever get my money back. 6 days later still have not received my money back even after team has reached out
Phantom Technologies, Inc.
June 19, 2026
Really sorry to hear this - Phantom Cash funds should be safe and accessible, so we'd like to get this looked into. Please reach out again via Settings - Help & Support in the app or visit help.phantom.com referencing your earlier contact, and our team will follow up on your Cash balance and the debit card signup.

isaac Larios
- Flag inappropriate
- Show review history
I updated my wallet to the latest version, and now there's a bug where I can't click anything on the page. I have an old coin in my wallet, and after the update, its picture started waving as a small animation, which it never did before. Now when I open Phantom, I can't click home, search, send, swap, or receive. it's just stuck on the main screen, and I can't click anything. PLEASE UPDATE ASAP!
11 people found this review helpful
Phantom Technologies, Inc.
April 17, 2026
Really sorry about that - please make sure you're on the absolute latest version as this should be resolved. If you're still experiencing the issue please reach out via Settings - Help & Support in the app or visit help.phantom.com and our team will look into it for you.

Joanne Kuruvilla
I really thought this was a legit app for trading crypto. It's so complicated to add money to your wallet. I got charged 5 times for a single transaction just because they keep trying to verify the "deposit hold charge", but instead I was charged both the verification charge and the amount I was trying to deposit, multiple times,when they tried to verify my account. The money never made it into the account/wallet after all that. I did get my money deposited back into my bank account, thank God.
41 people found this review helpful
Phantom Technologies, Inc.
January 23, 2026
Sorry to hear that. Please reach out in-app via Settings ā Help & Support or visit help.phantom.com so our team can help determine what happened.