
Quranisya Ikhtiardani
The customers are forced to use this popbox. There is no notification when the packages arrive and we are given a very short period to take our packages before they charges us per day! Can you imagine after we pay for the delivery fee, we also have to pay to take our package. It's ridiculous and unfair for us, esp when we didn't ask to put our package in the popbox. They should fix the notification system and their business model. Shame on you!!!!
70 people found this review helpful

Yossy Novianti
Forced to download the app to be able to pick up my package. The thing is, the app is not working well. Lately I didn't receive any notification containing pick up code. I have to manually contact the CS. I also tried to check out the "pop send" menu, and guess what, there was a pop up message say "something went wrong". Something definitely does, which is the app! Next time forcing people to download an app, PLEASE make sure the app is working well. I'm happy with just SMS/WA notification :(
50 people found this review helpful

Arfian Ramdhani
Horrible experience and customer service. I can't even register as a new user in the first place, it always said incorrect PIN even though I typed it correctly as sent to whatsapp. OTP via SMS never arrive. Customer service is waaay slower than any government instance out there. The most horrible thing is they forced me to use this app as the courier placed my packet in the locker without my permission.
6 people found this review helpful