up3 phone plan via eSIM & SIM

Hutchison Drei Austria GmbH

About this app

The 1st mobile app that allows you to not only subscribe to plans for phones and home internet, but also manage them conveniently. Download your eSIM profile directly to your compatible device or have a classic SIM card sent to an Austrian address if your device is not eSIM-capable. No commitment, no service fee and no activation fee. Download right away and get started - no store visit, no paperwork, no hidden costs. Simply select the up³ plan in the app that suits you best!

Your advantages:

- Activate it yourself in 5 minutes via app.
- Everything in your own hands 24/7.
- No hidden costs, no commitment, pause at any time.
- Can be used with eSIM or classic SIM card.
- Simply add up to 99 Team plans to your main plan.
- Live chat in the app: Our service professionals are there for you Mon-Sat, 8am-6pm, our chatbot Uppi is available around the clock in more than 80 languages.

There are some things you can do without:

- No hidden costs: no service fee, no activation fee
- No paperwork: plans can be taken out entirely in the app
- No bank details: simple payment via Apple Pay and PayPal, among others
- No contractual commitment: can be paused monthly and reactivated at any time

Everything easy. Everything smarter. All in one app.

On the couch, in the ghost train or on the mountain top: with up³, you can get started anytime, anywhere. Thanks to an app that can do everything: from activation and all settings to individual service. And of course there's also a complete overview of included units and detailed FAQs.

Payment options
Google Pay, Paypal, Mastercard or Visa credit card, SEPA direct debit

Settings
Easily change your personal data, your account password or your payment method yourself.

Team plans
Add up to 99 team plans to your main plan and manage them all in your app. Team plans are ideal for company cell phones, children's cell phones or for fast Internet at home or in the office. If you order up³ Unlimited or up³ Internet as a team plan, you pay less for it.

Additional packages
Would you like to book more international units or an extra speed boost? It only takes a few steps in the app!

Live chat
Do you have a specific question or concern? The modern live chat is available 24/7 in the app: Mon-Sat, 8am-6pm (excluding public Austrian holidays) with our service professionals in German and English, our chatbot Uppi is there for you around the clock in more than 80 languages.

More information at drei.at/up

Ratings and reviews

Review after a few days. The sign up process is problematic and tends to make you give up. But once that's through and if you manage to activate the sim successfully, then it is a smooth use as such. However don't expect customer service. They say live chat, but close the chats automatically. If you end up with the bot, then god help you, as it doesn't understand anything. Contacting Drei through the form is also useless as they don't respond to you for weeks.

There are only 3 options for registration (1) photo ID (2) Austrian ID (3) Austrian Bank. If you are a foreigner, you can only do (1) but it doesn't work if your ID does not clearly write FIRST NAME and LAST NAME. As a foreigner I do not have a last name in my ID so it keeps getting rejected. The customer service tells me to do an e-signature which is not an option shown and their response is "i cannot see your phone, the app is the same for everyone". Very dismissive, avoid as a foreigner.

Can't reset passwords. It says instructions to reset have been sent but actually they were never sent. I tried 7 times and also checked the spam folder. @Drei suggested to contact them through the App. It is impossible to to login so how should I be able to contact you through the app. Please think before writing. Very poor service, cannot recommend as you can also not call them. There is literally no phone number to call Up3 and the regular Drei Staff can't help either as they are two companies

What’s new

With our updates, you can now sign up for a new up³ Internet for home or business as a team plan even faster. Additionally, we have ironed out small bugs so your up³ app now runs even smoother.