Sure the app is different than what I'm used to, but it's nothing too bad. Not sure of the issue most are having about constantly putting in login details. I simply log back in with fingerprint. Yes, they log you out after a certain time, but it's to keep the account secure. I've tried several other brokers and they all have some issues. It comes down to how much are you willing to tolerate.
26 people found this review helpful
This app is good in some ways and bad in others. IBKR as a platform is very professional, powerful, and well developed. This app is an okay way to use that. It's roughly equivalent to the website if not a bit better. The core functionality is easy to use once you get the hang of it. It's very feature-rich. It's well-optimized. The download size is quite reasonable. It looks very nice while still providing tons of information. Sometimes I wish you could customize the information a bit more though, such as showing positions in dollars instead of shares on the portfolio screen, or showing total change or gain of things somewhere. But still, what they give you works well enough typically. The most annoying problem is how networking is handled. Loading screens pop up constantly. Logging in takes forever, seemingly requires you to enter your password every single time ever, and requires great effort to comply with the mandatory 2FA. It technically has a way for you to use your fingerprint instead, but even discovering that and setting it up is a very difficult and unpleasant experience. Also, it only works on one device for some reason. Once you're logged in and using the app, it's a pretty good experience, but getting there is a bear, and it's really quite a big deal if you're just logging in for a couple minutes every day or two and you have to spend half your time fighting the app.
85 people found this review helpful
A Google user
I'm super disappointed. Thought I found the perfect app that could do almost anything I wanted it to. Charts look great, built in scanner, many different order types. But the option chains just won't load. All I can see is blank fields where all of the quotes should be. I tried uninstalling and reinstalling, and it's still the same. I have a Samsung Galaxy S7. Mobile trading is crucial for me while I still have a job, so I need to defund this account and put all of my money back in Thinkorswim.
23 people found this review helpful
Interactive Brokers Group
May 2, 2019
Greg, we sincerely apologize for the inconvenience you experienced. Unfortunately, we are not able to replicate the issue you are reporting and have not received any other reports of the issue. If interested, please contact us at firstname.lastname@example.org to provide more details so we can assist accordingly. Thanks and we hope to hear from you soon.