Menus have many errors, closing times are not accurate and most restaurants don't deliver once it's 30-45 minutes before the listed closing time. Worst of all, Eat Now's customer service is useless so make sure to use Paypal if you'd like a refund when the restaurant screws up your order or drops your food before delivering it. Oh, and they charge the restaurant 20% of the value of the order for their brilliant services.
Had a big problem using eat now recently. Ordered from a place i did not know stopped taking orders from this app. But the app still let me place my order and take my money. After talking to the place they said i have to get a refund from eatnow so i emailed them and they said the refund has been done. Over a week later the money still isnt refunded so i got in contact again with eatnow and they said the refund has been done and i have to check with my bank so i did. There was no refund what so ever so i contacted eat now again. This time i asked for the details of the refund transaction as instructed by my bank and they would not give me any info and just kept saying they have done the refund. Still havent got a refund to this point.
The restaraunts used to be good. Tonight was the worst we've had. We had a call from offshore saying the meal was delayed.. ok. But when we received it... welcome to salt city. Too many strikes... Dont take advantage of conveniece. $70 for $20 mall meal.
you submit an order they take your money then they message you 10 mins later saying sorry shop is closed? and offer you a lousy $5 voucher? when you're $35 out of pocket as the refund will take 3 days to go back into your account... still no money credited back yet
PayPal option stopped working last year and they won't fix it. Waaay too many restaurants of the exact same cuisine. They take on anybody who applies, no quality control. For reviewers saying use Menulog instead, heads up, it's operated by same people!!!
The restaraunts are great but the eatnow service team is pathetic. If you have any issues with the website or payment, expect to wait 30min on hold before speaking to someone in another country who barely speaks english and cant solve the problem. Not worth your timeYou'll just end up losing your money. Better off just using menulog.
- Sort by delivery fee
- Fixes for sorting by distance
- Improvements to the checkout process