Poor support from Fairfax and google - Fairfax fixed it Was enjoying this app & subscription until about a week ago the app has ceased recognising that my subscription is current. Contacted Fairfax and they said it's not their problem. Contacted google and they have indicated that all is well with my subscription. Only outlet is to post a poor review in the hopes that someone in the know will look into this problem. Fairfax finally acknowledged that the problem with the app and has rectified the issue. If only it wasn't so hard...
Much improved Previous login problems made the app so unusable I had to cancel my subscription. These have been fixed and the app is very usable now. I have trouble accessing the content in some wifi contexts but that might be due to local policies. I've left the previous review to indicate the change. It was two stars. "Can't login. The page after login never stops loading. And when I try resetting my password via email link the page won't load"
Annoyed and disappointed Can't find the Environment section, you seem to only get a small subset of the news, useless as far as I'm concerned.
Disappointed I like the app but it logs me out every time I exit the app, on multiple devices. Support is limited to sending out FAQs, seems poor for a subscription service :(
Persistent as wreck this app You have paid for a subscription and now Fairfax have embedded ads over the top of some news stories with no way of getting rid of them. Highly irritating. Makes the app unusable. You can't read the stories, which is why you formed out that money for in the first place. DON'T BOTHER WITH THIS APP OR WITH THE PAPER. Fairfax have crossed the line here.
Dinosaurs Dinosaur organisation, logs out after each use, support refuses to return emails and for good measure displays blank pages from time to time. Why don't they address these issues that everbody keeps complaining about?
- Login bug fix
- Improved stability
[Nexus 7] Please update OS to the latest v4.4.2.
[Samsung Galaxy Tab 2] The app's layout does not fit after OS update to v4.1.2 due to its internal issue.
Download the new and improved official BBC News app for international audiences.